Speed Dropped from 79999 to 67000 after exchange fault

Hi all ,can anyone help me get my speed back ,as above after a fault at the change my speed dropped from a constant 79999/20000 to 67000/20000 here's my stats ,Data rate:
20.00 Mbps / 67.00 Mbps
Maximum data rate:
29486 / 79203
Noise margin:
15 dB / 9.1 dB
Line attenuation:
14.3 dB
Signal attenuation:
VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path
Data sent / received:
12720 MB Uploaded / 78

Edited by deleted (Sun 29-Jul-18 13:55:12)

The line has been capped/banded by DLM.
Usually this sticks for many months or doesn't remove at all.

You could ask on the BT Community Forums for them to request a DLM reset for your line.
I'm not 100% but I think BT are 1 of the ISP's trialling this with OpenReach.

In the past it would require an OpenReach engineer to perform the DLM reset but most ISP's would not send an engineer for this.

Edited by j0hn83 (Sun 29-Jul-18 16:26:54)

Thanks for your reply ,i had a feeling it was capped ,i will try the bt forums ,

How did you determine it was an exchange fault?

I asked because my connection has been rock solid for 5 years.

A few weeks ago the router lost connection several times in a day. The event log was some PPP termination req I haven�t seen before.

There happen to be an orange cone outside the local ECI cab that day.

Since then I�ve been interleaved and lost nearly 10Mbps sync

Add some extra info - in my case the error logged in the WAN event log was

PPP LCP Send Termination Request [Peer not responding]

Never seen this before.

Happened around 1am.

�an orange cone� singular ? There by chance I suspect.