Well I was hoping after receiving several emails directly from BT saying I could upgrade to Ultrafast (Gfast) for just £7.00 extra per month that I could finally ditch the appalling Virgin Media service I have had for the past 4 years however this is where things get very strange so I will add a few screen caps of emails and websites.
First of all lets take a look at one of the emails I got from BT
BT EMAIL SCREENCAP
Now let's take a look at what happens when I use the link in the email and attempt to upgrade.
BT WEBSITE ULTRAFAST UNAVAILABLE SCREENCAP
Next thing I tried was inputting my number and postcode in to the Openreach when and where website which gave me the following information.
BT OPENREACH SCREENCAP
So the Openreach website clearly states that Ultrafast is available to order so I decide to give BT a call and after a few minutes of silence the lady comes back to me and says sorry ultrafast in unavailable to you.
Could someone in the know with the right contacts at Openreach and or BT take a look in to this for me please?
I am connected to:
Exchange Name: Blackheath
Region: West Midlands
Any information would be superb.