I was on BT's Superfast Fibre Unlimited package which I believe was up to 50Mbps. Our connection is rubbish and we averaged a fairly steady 6Mbps only. I spoke to BT a number of times over the years, usually when they called to see if I wanted to upgrade and it was always determined this really was as good as they could provide. The last time we spoke was 2 months ago.
Then the Black Friday emails started to come offering their Superfast Fibre Plus (67Mbps) packaged and at first I thought I'd ignore it, as it's pointless. Then figured for the addition of just £2 a month it's probably worth it for the better support options.
We didn't need a new hub and it was activated the other day. We now have a steady average speed of 12Mbps. This is all tested the same way, same sort of time of day etc.
So my question is; why would we suddenly get faster speeds and why couldn't they provide these before. We have been paying for up to 50Mbps for ages and was always told 6Mbps was the max but apparently not? Calling them and asking feels pointless as they seem very reluctant to go off script. I would just be interested if someone had a logical reason for this.