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Standard User crule
(learned) Wed 10-Jul-19 09:48:49
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Sure Signal


[link to this post]
 
I have been trying to set up a Vodafone Sure signal device on my bipac 7800dxl router. The router sees the device allocates it a ip address but does not seem to send any thing to the outside world.
Do I need to get my ISP BT to do anything or need to open any specific ports on the router?Any help would be appreciated.
Standard User ian72
(eat-sleep-adslguide) Wed 10-Jul-19 10:25:29
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Re: Sure Signal


[re: crule] [link to this post]
 
How long ago did you set it up? The Vodafone setup seems to see it can take between 1 and 24 hours for it to become active. See "How do I setup and register Sure Signal" on this page.
Standard User MHC
(sensei) Wed 10-Jul-19 10:26:02
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Re: Sure Signal


[re: crule] [link to this post]
 
Not BTs responsibility.

Vodafone will advise you on what ports are used and what firewall rules will be needed.

Previously when I have set up SureSignal on BT with BT hub nothing extra was needed.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit


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Standard User crule
(learned) Wed 10-Jul-19 10:33:54
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Re: Sure Signal


[re: MHC] [link to this post]
 
Hi Thanks for those two replies
I have been trying to set up this device for at least 10days now and have spoken to Vodafone technical support on numerous occasions> Support is not the correct discription as there total advice is Reset it Reset the hub wait 36 hours. Not a great deal of help after the third attempt.. They seem unable to understand what ports need to be open or what fire wall protocols need to be in place.
So as you see I am going around in circles.
Standard User DougM
(committed) Wed 10-Jul-19 10:52:08
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Re: Sure Signal


[re: crule] [link to this post]
 
I gave-up with the Sure Signal and had Vodafone enable WiFi Calling on my account. That means my iPhone will use WiFi for calling and text, both at-home and when travelling (in the UK, overseas WiFi calling is blocked). It's handy when I'm visiting friends who have great WiFi but no mobile phone reception.

-==-
DougM
Standard User jabuzzard
(member) Wed 10-Jul-19 11:12:54
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Re: Sure Signal


[re: crule] [link to this post]
 
You should not need to do anything. Basically the SureSignal opens up a VPN tunnel to the Vodafone servers over which the traffic is carried, and you can't see anything. It is important to make sure your SureSignal is registered on your Vodafone account and it can take a while for it to become active initially. Wait at least 24 hours without powering it down is probably a good idea.

They are however something of a black box, and in 2019 for most people WiFi calling is a better option to be honest. Mine only sticks around now because it is already there. To be honest I should probably turn it off as I have enabled WiFi calling on my phone; got to think of the Bangladeshis.
Standard User crule
(learned) Wed 10-Jul-19 11:35:16
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Re: Sure Signal


[re: jabuzzard] [link to this post]
 
I thought it set up a VPN .However that does not explain why Vodafone could not achieve that.
I have enabled wifi calling on my Iphone 7 but it doesnt seem to work well as the phone tries to pick up the 1 bar signal from the not so local mast. However that is not a topic for this forum. I think i shall commit the Sure Signal to the WPB and get on with my life!
Standard User baby_frogmella
(knowledge is power) Wed 10-Jul-19 11:55:31
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Re: Sure Signal


[re: crule] [link to this post]
 
In reply to a post by crule:
I have enabled wifi calling on my Iphone 7 but it doesnt seem to work well as the phone tries to pick up the 1 bar signal from the not so local mast.

If wifi calling on Vodafone works similar to EEís and Threeís offering then you should be able to force your iPhone to use Wi-Fi calling at all times when indoors by simply putting your iphone into airplane mode but keeping Wi-Fi enabled. This works on my iPhone 8 and iPhone XS on Three and EE respectively.

FluidOne FTTPoD 330/30 Mbps
Linksys EA9500v2
Standard User DougM
(committed) Wed 10-Jul-19 13:58:45
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Re: Sure Signal


[re: baby_frogmella] [link to this post]
 
My iPhone XR always uses WiFi calling and text in preference to mobile. It reports 'Vodafone WifiCall' instead of 'Vodafone' when active, despite my having 2-3 bars of 4G at home.

I assumed this was the way it is supposed to work, since WiFi reduces load on their local network it makes sense to avoid wherever possible. Better for it to make use of my BT FTTP, which also provides landline thanks to FVA.

In my home, it seems everything goes down the fibre smile

-==-
DougM
Standard User baby_frogmella
(knowledge is power) Wed 10-Jul-19 14:12:41
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Re: Sure Signal


[re: DougM] [link to this post]
 
In reply to a post by DougM:
My iPhone XR always uses WiFi calling and text in preference to mobile. It reports 'Vodafone WifiCall' instead of 'Vodafone' when active, despite my having 2-3 bars of 4G at home.

I assumed this was the way it is supposed to work, since WiFi reduces load on their local network it makes sense to avoid wherever possible. Better for it to make use of my BT FTTP, which also provides landline thanks to FVA.

In my home, it seems everything goes down the fibre smile


When EE wifi calling on iOS was launched in 2015, it worked that way, ie wifi calling always kicked in irrespective of cellular signal strength. However, in the last year or two, EE have changed this and wifi calling now only kicks in when the signal bars fall below a certain threshold, like Three's implementation. I personally preferred EE's old method as it meant the phone wasn't constantly switching between cellular radio & wifi calling where you had patchy indoors signal.

FluidOne FTTPoD 330/30 Mbps
Linksys EA9500v2

Edited by baby_frogmella (Wed 10-Jul-19 15:50:49)

Standard User ukhardy07
(knowledge is power) Wed 10-Jul-19 14:13:12
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Re: Sure Signal


[re: crule] [link to this post]
 
Do you have any 4G signal? The suresignal is 3G only and will only kick in when you have absolutely no coverage on 4G. Itís meant for total black spots... I suspect the device is working fine but your device is getting some 4G or seeing enough 4G even if barely usable to mean it doesnít fall onto the suresignal.
Standard User ukhardy07
(knowledge is power) Wed 10-Jul-19 14:16:21
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Re: Sure Signal


[re: crule] [link to this post]
 
Generally WiFi calling should activate when you have 1 bar of signal. Otherwise it tends to use the local mast as WiFi calling can be a battery drain.

This means with EE when I have eg 3 bars of service I donít use WiFi calling even with the option enabled as the standard network is adequate to support the calls etc. If you are not seeing WiFi calling with 1 bar of 4G it could be your WiFi network is not stable enough, if the data isnít consistently flowing through solid it will disable.
Standard User crule
(learned) Wed 10-Jul-19 15:41:17
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Re: Sure Signal


[re: ukhardy07] [link to this post]
 
The luxury of a 1 bar 3G signal doe not exist at home a very poor 2G 1 bar signal is all I get from vodafone and in fact looking at O2 and EE coverage maps i would not get better with them.
To get any signal that is workable I need to move much closer to the mast.
All masts are beyound line of sight from here.
Perhaps i should encourage vodafone et al to put a mast up in one of my fields!
Standard User baby_frogmella
(knowledge is power) Wed 10-Jul-19 15:56:11
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Re: Sure Signal


[re: crule] [link to this post]
 
In reply to a post by crule:
a very poor 2G 1 bar signal is all I get from vodafone


In which case Vodafone wifi calling should easily be kicking in on your iPhone 7 and is a far better solution than the Sure Signal box.

FluidOne FTTPoD 330/30 Mbps
Linksys EA9500v2
Standard User crule
(regular) Wed 10-Jul-19 17:55:02
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Re: Sure Signal


[re: baby_frogmella] [link to this post]
 
First of all thanks for your interest
Wifi calling is enabled on my Iphone7 and Vodafone confirm that it is OK on my account. it just never cuts in. and that seems to be the problem The Router is a Billion 7800DXL it works fine with other VOIP services like Skype and also works with VPNs which I use for remote access.
I am baffled
Standard User fredfox
(experienced) Wed 10-Jul-19 17:59:16
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Re: Sure Signal


[re: crule] [link to this post]
 
Doesn't the Billion firewall log have entries for what it's blocking? If you know what IP the suresignal is using, it should be easy to find out in the logs what's going on.

Pipex
Nildram
UKFSN
Be *
Xilo / Uno
Now -> Zen and BT

Fibre is here ! FTTP smile
Standard User crule
(regular) Wed 10-Jul-19 19:12:14
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Re: Sure Signal


[re: fredfox] [link to this post]
 
Thanks
Relevant entries in the log file are:-
Jul 10 09:24:18 daemon info syslog: sending OFFER to IP:***.***.1.100, MAC:50:**:f0:6d:f8:16
Jul 10 09:24:18 daemon info syslog: sending ACK to IP:***.***.1.100, MAC:50:**:f0:6d:f8:16
Any thoughts?
Standard User PhilipD
(experienced) Wed 10-Jul-19 19:33:56
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Re: Sure Signal


[re: ukhardy07] [link to this post]
 
Hi

Wi-Fi calling shouldn't be a battery drain at all, if anything it's the opposite, simply because less power is required to connect to a Wi-Fi point a few tens of metres away than a phone mast hundreds and hundreds of metres away. I can go 5 or 6 days connected to Wi-Fi calling without needing to charge my Pixel phone, I simply disable the mobile connection as get an appalling signal at home, so it remains on Wi-Fi Calling (unless I'm out of the house) and it hardly drains the battery, much less than the cell signal.

You need a Wi-Fi access point set up for power saving using U-APSD, all modern access points will support this. All good smart phones will offload the Wi-Fi calling VPN tasks to the Wi-Fi stack, so the phone remains asleep, with the Wi-Fi chip handling the house keeping tasks to keep the VPN alive and respond to incoming calls, all without needing the phones main CPU doing a thing.

To the OP, you may need to test with your mobile signal turned off, simply put your phone into flight mode, then just enable Wi-Fi.

Regards

Phil
Standard User PhilipD
(experienced) Wed 10-Jul-19 19:37:11
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Re: Sure Signal


[re: crule] [link to this post]
 
Hi

That router is quite old now, and is known to have issues with Wi-Fi calling due to how it handles the VPN.

See this thread http://www.billion.uk.com/forum/viewtopic.php?f=18&t...

Regards

Phil
Standard User crule
(regular) Wed 10-Jul-19 19:53:40
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Re: Sure Signal


[re: PhilipD] [link to this post]
 
Thanks
That could well be the problem however I can use a VPN to remotely connect to another system.
Standard User DougM
(committed) Wed 10-Jul-19 20:36:05
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Re: Sure Signal


[re: crule] [link to this post]
 
Not all VPNs are the same, and some old routers struggle to handle multiple VPNs due to limited NAT support.

-==-
DougM
Standard User mking90031
(learned) Wed 10-Jul-19 21:03:02
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Re: Sure Signal


[re: crule] [link to this post]
 
Hi,

Have you tried disabling mobile broadband so that all you use is Wifi? That is what I would do in your situation....

HTH,

Mark King MCP
www.mark-king-basingstoke.co.uk
Virginmedia 345Mb/sec Down & 25Mb/sec Up
Standard User crule
(regular) Wed 10-Jul-19 21:07:09
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Re: Sure Signal


[re: DougM] [link to this post]
 
That could well be the answer
Many thanks
Standard User fredfox
(experienced) Wed 10-Jul-19 21:50:11
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Re: Sure Signal


[re: crule] [link to this post]
 
Not a lot of use, there should be something telling you what port the suresignal is trying to connect on and the resultant incoming response - something like this

10.100.10.1 port UDP 56 Reject

I've not used a Billion in years and can't remember the much about them.

Pipex
Nildram
UKFSN
Be *
Xilo / Uno
Now -> Zen and BT

Fibre is here ! FTTP smile
Standard User ukhardy07
(knowledge is power) Wed 10-Jul-19 22:37:20
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Re: Sure Signal


[re: PhilipD] [link to this post]
 
WiFi calling drains battery due to the constant VPN tunnel. Especially on iPhone.

I personally lose about 1.5 hours of usable time with it on vs off in 1 bar locations.

Edited by ukhardy07 (Wed 10-Jul-19 22:38:29)

Standard User PhilipD
(experienced) Thu 11-Jul-19 07:45:48
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Re: Sure Signal


[re: ukhardy07] [link to this post]
 
Hi

Glad I don't have an iPhone then smile

I can see my phone pinging the VPN every 20 seconds in the router diagnostics as a keep alive, but this task is offloaded to the network/Wi-Fi chip and doesn't drain the phone, i.e. it doesn't wake up the main CPU to do this task. This is with a Pixel 2 XL.

I've gone all day with less than a few percent battery power lost with it on Wi-Fi calling if I've not used the phone for anything. If working from home all week, where often I don't need my phone as on the PC, I can go 5 or 6 days between charges with Wi-Fi calling on.

Maybe its the Wi-Fi point you are using that doesn't support power saving, that can easily cause a big power drain as the Wi-Fi is constantly powered up and not allowed to disconnect and sleep between data exchanges.

Regards

Phil
Standard User ukhardy07
(knowledge is power) Thu 11-Jul-19 07:53:42
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Re: Sure Signal


[re: PhilipD] [link to this post]
 
On an iPhone you have permanent CPU usage when itís enabled, itís a pain.
Standard User DougM
(committed) Thu 11-Jul-19 09:41:19
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Re: Sure Signal


[re: crule] [link to this post]
 
Not sure if it's useful to you, but Vodafone also released an Alexa skill to link your Vodafone account to an Amazon Echo and use it for making and receiving calls. All the traffic goes over your broadband connection, and it doesn't cost anything to enable (calls are metered the same as if you'd made them with your phone):

https://www.vodafone.co.uk/mobile/OneNumber/Amazon

And the Echo Dot is half-price right now at £24.99

-==-
DougM
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