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Standard User andrewrobins
(member) Tue 23-Jul-19 13:34:15
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Switchover date to BT is wrong


[link to this post]
 
Hello

I am currently a Plus Net customer, on their fibre product. I am switching to BT's Ultrafast Fibre Plus.

I have the BT engineer visit on Friday August 2nd, but have received communication from PlusNet telling me my service will switch over on Saturday August 3rd.

Is this difference in dates going to cause me a problem? I wouldn't want the BT installation visit to happen only for them not to be able to do anything because PlusNet have a different date.

Thanks in advance.
Administrator MrSaffron
(staff) Tue 23-Jul-19 13:41:33
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Re: Switchover date to BT is wrong


[re: andrewrobins] [link to this post]
 
If FTTP different physical network so no issues at all.

If G.fast so long as the engineer does the change at cab right and home visit should be no issue

Plusnet has a tendency to be a bit odd so the 3rd might be the day they intend on switching off the authentication on their side, and thus stop billing apart from any final bill bits.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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