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Administrator MrSaffron
(staff) Wed 28-Aug-19 11:48:00
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
And you need to eliminate the Home Plugs as a cause as they can interfere and it may be they existed happily for sometime.

If you simply cannot get an Ethernet cable from the BT hub to the studio network area, then a wireless bridge might suffice, but first just have a few hours of not using the home plugs to see if the line stops dropping.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User j0hn83
(fountain of knowledge) Wed 28-Aug-19 13:40:43
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
Ditch the Homeplugs till your issue is sorted. They are notorious for affecting VDSL2 services.

Post the full home hub stats not just the speed. The other figures provide a good amount of info.

The BT folk said there is a fault at the exchange which will take a few days to sort - muttered about soldering wires etc!


LOL.
Standard User PhilipD
(experienced) Wed 28-Aug-19 14:23:45
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
Hi

One thing no one has suggested but worth checking, have you a phone plugged in, and what do you hear if you pick it up and dial 0 (to silence the dial tone). It should be quiet, but if you are hearing pops and crackles it indicates a connection problem on the physical wire. Your best bet if this is the case is to raise this as voice fault rather than broadband, once that is fixed and line crackles have gone, everything else will start working okay.

Regards

Phil


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Administrator MrSaffron
(staff) Wed 28-Aug-19 18:14:19
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: PhilipD] [link to this post]
 
But before reporting the fault, make sure that its not something creating the interference in the home, easy to do, just turn stuff off. Reason for checking being that if they attend a fault and turning off something you own fixes it you get charged for the visit.

NOTE: Dect and Cordless handsets are not ideal for this test since they sometimes introduce some noise of their own when you listen in. A good old fashioned phone you just plug in is ideal.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobFlet
(experienced) Wed 28-Aug-19 20:34:04
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: MrSaffron] [link to this post]
 
I will not be using the studio machine for a few days, so will disconnect the hub from the local home plug and switch the plug off.

Will report back next week.

But, it's been up now just fine for 17 hours with it being bashed all day. Only 3.5Gb downloaded though and 0.5 Gb up. Very very low usage for me today.

WiFi doesn't reach the studio, which is why I ditched WiFi a long time ago. I have some long ethernet cables which I could trail through the various rooms to the studio (it also has its own ring main! No clicks or buzzes at all, very clean).

Chased again today and they closed down the supposed voice problem which was logged with all sorts of things written on the fault log which I didn't say or offer information about!!!

He did some more line tests etc and then engineering came back saying it will now be fixed on Monday 2nd Sept. We shall see

From the event log on restart after a drop out I see

PPPoE is up -​ Down Rate=35000Kbps, Up Rate=5998Kbps; SNR Margin Down=6.6dB, Up=6.6dB

I think SNR is good to cab?? After that it's fibre all the way.

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

Dual Yamaha AW16G user using MIDI MMC for 16 tracks
Red5Audio Microphones
FujiFilm HS-10 User

Edited by RobFlet (Wed 28-Aug-19 20:50:14)

Standard User RobFlet
(experienced) Wed 28-Aug-19 20:37:42
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: j0hn83] [link to this post]
 
How to I find any other numbers to post?

All I can get is the DSL line Status - connected, 35 down 6 up and Internet connection time and data UP AND DOWN, PLUS THE VARIOUS IP'S gateways and DNS.

Where do I find anything else on the home hub???

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

Dual Yamaha AW16G user using MIDI MMC for 16 tracks
Red5Audio Microphones
FujiFilm HS-10 User
Standard User RobFlet
(experienced) Wed 28-Aug-19 20:39:57
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: MrSaffron] [link to this post]
 
The BT guy who I spoke to said they talked to the engineers on my case and called me back with this info. They had just been outside my house, but didn't knock on the door!

They say there's something broken back at the exchange which will take some time to fix.

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

Dual Yamaha AW16G user using MIDI MMC for 16 tracks
Red5Audio Microphones
FujiFilm HS-10 User
Administrator MrSaffron
(staff) Wed 28-Aug-19 21:14:52
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
VDSL2 ends at the street cabinet - so a fault in the exchange would not affect your VDSL2 speeds

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobFlet
(experienced) Wed 28-Aug-19 21:44:42
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: MrSaffron] [link to this post]
 
So, with up and down at -6db, I should be getting close to my 80/20 ?

So either, something is NOT providing me with 80/20 ie my Ip profile is set to what I am getting due to DLM seeing disconnects etc.

Maybe the hub is going AWOL? Obviously home plugs might be the cause, I can check that by disconnecting them and doing nothing with my computers or SKY box for a few days.

Getting a lots of this in the logs

IN: BLOCK [12] Spoofing protection (IGMP 86.131.3.41-​>224.0.0.22 on ppp3)
21:26:20, 28 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [162.125.18.133]:443-​>[86.131.3.41]:54867 on ppp3)
IN: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [17.248.149.119]:443-​>[86.131.3.41]:60544 on ppp3)

Any ideas? Is it normal? Are we all getting rogue packets these days?

According the BT Wholesale Speed Tester my Profile is now 20 down and 20 up

It got 9 up and 5 down on the last test!

Tbb test was 32 and 5.

Do we have any historical speed test data? Last on my profile is Dec 2017. Would be nice to see my previous speed tests ...

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

Dual Yamaha AW16G user using MIDI MMC for 16 tracks
Red5Audio Microphones
FujiFilm HS-10 User
Standard User RobertoS
(elder) Wed 28-Aug-19 21:57:41
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
"Down Rate=35000Kbps, Up Rate=5998Kbps;"

Assuming those are exact figures, the connection is "banded". Limited by the Openreach DLM to those speeds because of errors and disconnections.

Just unplugging the router from the Homeplug socket may not be sufficient. The noise can be "radio" waves from duff worn out homeplugs, not necessarily sent over the mains. IMO you need them all unplugged.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original.

Edited by RobertoS (Wed 28-Aug-19 21:58:35)

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