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Standard User RobFlet
(experienced) Mon 26-Aug-19 14:44:50
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My FTTC has been slowing down and dropping out after 3 years


[link to this post]
 
My FTTC connection has been stable for 3 years or more. Signed up for the 78 meg service originally. I was getting 60megs+ at the router and around 50megs through my homeplugs around he house. My upload speeds were 11-14 megs.

Nothing has changed here at all but ...

My speeds now seem to be around 39 megs at the computer via the homeplugs, and my upload has dropped to 4-6 megs. Been going on for 2 months now.

Worse still, my connection is dropping out around 10 times a day. It bounces back quite quickly most times, but sometimes it's off for 15-30 mins or so.

I have put in a fault report. Being looked into but was told they will only guarantee 39 megs, which will mean around 25 megs at the computers (due to about 10% "loss" via the homeplugs).

I am at a loss as this service has bee faultless for years and I have not touched the router hardly at all in those years as well - been great.

I rely on a good upload speed to fire up large audio files to music production and competition sites (my hobby).

I do no have a Virgin Media junction direct to the edge of my property, but for the price, they could not give me decent upload speeds.

I do not have a BB TV package, don't watch sport or movies, so no not need ultrafast download - the 50 megs BT FTTC package was just fine.

Anyone else got anything similar going on? I was concerned that they have ina sense "downgraded" my package.

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

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Administrator MrSaffron
(staff) Mon 26-Aug-19 18:41:19
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
Key to the puzzle is what are the connection speeds reported by the Home Hub.

Also the dropping out, is that the DSL light showing everything resenting or something else? If it is a resync then the dropping speed will be the dynamic line management slowing you down to try and stop these resyncs or at last make them less frequent.

If a resync goes on for more than 1-2 minutes then something is wrong, or a big source of noise is an issue and it might even be the home plugs, so unplugging and testing for a day to see if things are more stable is a good start.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobFlet
(experienced) Tue 27-Aug-19 21:26:46
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: MrSaffron] [link to this post]
 
Looking back to my connection.

In 2011 I was getting 64/14 megs at the computer on the end of the Home plug.

IN 2017 I was getting 50.85/10.61 on the same computer on the same home plug configuration

Now I am getting 34/5 megs on the same home plug setup.

Nothing at this end has changed - just got steadily worse.

Raised the fault and now they say it's fixed. Ip profile is 34.8/20 - seems fishy to me on my 80/20 package!

Will continue to log this as a fault.

I want my 50+ megs back ...

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

Dual Yamaha AW16G user using MIDI MMC for 16 tracks
Red5Audio Microphones
FujiFilm HS-10 User


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Administrator MrSaffron
(staff) Tue 27-Aug-19 21:30:10
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
First step

What are the connection speeds reported in the Plusnet router?

THe HomePlugs which do share some of the same frequencies as FTTC can interfere and a side effect of this is what you have seen, hence why its worth looking at whether the connection speeds improve when the HomePlugs are unplugged from the mains.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobFlet
(experienced) Tue 27-Aug-19 21:48:58
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: MrSaffron] [link to this post]
 
I don't have a way to check the speeds. I have beefy desktops in my studio and do not run any wifi devices/laptops or tablets. It's also BT.

BT are sending me a minihub, but I don't see how that can be of any use to me.

2 wired desktops and a SKY box. A small network!

According to the BT person I spoke to today they can see my line is dropping sync 30-40 times a day! Which is why the ipprofile is low ...

But why has the speed dropped over the 8 years???

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

Dual Yamaha AW16G user using MIDI MMC for 16 tracks
Red5Audio Microphones
FujiFilm HS-10 User

Edited by RobFlet (Tue 27-Aug-19 21:58:27)

Standard User MCM
(knowledge is power) Tue 27-Aug-19 22:03:58
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
But why has the speed dropped over the 8 years???
Quite possibly due to increased cross talk as more users on your cabinet have moved to FTTC from ADSL.
Standard User RobFlet
(experienced) Tue 27-Aug-19 22:35:57
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: MCM] [link to this post]
 
It's only a small cab with128 connections which filled up pretty quickly after November 2011 when it was made operational!

It was running at 54-64 megs until 2 months ago since November 2011! With almost zero disconnects. In the last 3 years I cannot remember ever having a drop out!

Something somewhere is broken.

I have no way to test at the hub though as I only have desktops plumbed into my music studio. No portable devices at all.

The 4g minihub is going to do me a lot of good eh?

Rob.


Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

Dual Yamaha AW16G user using MIDI MMC for 16 tracks
Red5Audio Microphones
FujiFilm HS-10 User
Standard User RobertoS
(elder) Tue 27-Aug-19 22:56:13
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
In reply to a post by RobFlet:
I don't have a way to check the speeds. I have beefy desktops in my studio and do not run any wifi devices/laptops or tablets. It's also BT.

BT are sending me a minihub, but I don't see how that can be of any use to me.

2 wired desktops and a SKY box. A small network!

According to the BT person I spoke to today they can see my line is dropping sync 30-40 times a day! Which is why the ipprofile is low ...

But why has the speed dropped over the 8 years???

Rob.
You can access the connection speeds through the BT Hub GUI. From any browser. That's what you need to be finding out.

As for years-old homeplugs, they could well be causing more and more interference as they age. They could well be causing the drop-outs. If those drop-outs are re-sync's then DLM will very quickly intervene and reduce your connection speeds.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original.
Standard User RobFlet
(experienced) Tue 27-Aug-19 23:31:56
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobertoS] [link to this post]
 
Thanks - I forgot about accessing the hub - it's been so many years since I have had need to look (since the days of the homehub 3 - A and B models)!!!

Via the hub connection is 36.5 and 7.2

Uptime 2 mins! So, there's been a disconnect just now!

Basically the hub drops the connection, get flashing orange light while it re-connects.

The BT folk said there is a fault at the exchange which will take a few days to sort - muttered about soldering wires etc! The broadband fault I raised says it's fixed, but they raised another with the title "Cannot make or receive telephone calls" - which is odd as it's a BB fault and phone is OK.

Is this just a way they can escalate the issue???

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

Dual Yamaha AW16G user using MIDI MMC for 16 tracks
Red5Audio Microphones
FujiFilm HS-10 User
Administrator MrSaffron
(staff) Wed 28-Aug-19 11:45:21
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
And if the hub is dropping connection a lot the automatic systems respond by slowing you down, since the slower the connection the more immune to noise it should be...which explains the long term drop in speeds

BT support will not know about Openreach having to solder wires (if they even actually do that these days).

Find a way to use connection without the home plugs being plugged in for just a day or two to see if the number of connection drops decrease.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Wed 28-Aug-19 11:48:00
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
And you need to eliminate the Home Plugs as a cause as they can interfere and it may be they existed happily for sometime.

If you simply cannot get an Ethernet cable from the BT hub to the studio network area, then a wireless bridge might suffice, but first just have a few hours of not using the home plugs to see if the line stops dropping.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User j0hn83
(fountain of knowledge) Wed 28-Aug-19 13:40:43
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
Ditch the Homeplugs till your issue is sorted. They are notorious for affecting VDSL2 services.

Post the full home hub stats not just the speed. The other figures provide a good amount of info.

The BT folk said there is a fault at the exchange which will take a few days to sort - muttered about soldering wires etc!


LOL.
Standard User PhilipD
(experienced) Wed 28-Aug-19 14:23:45
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
Hi

One thing no one has suggested but worth checking, have you a phone plugged in, and what do you hear if you pick it up and dial 0 (to silence the dial tone). It should be quiet, but if you are hearing pops and crackles it indicates a connection problem on the physical wire. Your best bet if this is the case is to raise this as voice fault rather than broadband, once that is fixed and line crackles have gone, everything else will start working okay.

Regards

Phil
Administrator MrSaffron
(staff) Wed 28-Aug-19 18:14:19
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: PhilipD] [link to this post]
 
But before reporting the fault, make sure that its not something creating the interference in the home, easy to do, just turn stuff off. Reason for checking being that if they attend a fault and turning off something you own fixes it you get charged for the visit.

NOTE: Dect and Cordless handsets are not ideal for this test since they sometimes introduce some noise of their own when you listen in. A good old fashioned phone you just plug in is ideal.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobFlet
(experienced) Wed 28-Aug-19 20:34:04
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: MrSaffron] [link to this post]
 
I will not be using the studio machine for a few days, so will disconnect the hub from the local home plug and switch the plug off.

Will report back next week.

But, it's been up now just fine for 17 hours with it being bashed all day. Only 3.5Gb downloaded though and 0.5 Gb up. Very very low usage for me today.

WiFi doesn't reach the studio, which is why I ditched WiFi a long time ago. I have some long ethernet cables which I could trail through the various rooms to the studio (it also has its own ring main! No clicks or buzzes at all, very clean).

Chased again today and they closed down the supposed voice problem which was logged with all sorts of things written on the fault log which I didn't say or offer information about!!!

He did some more line tests etc and then engineering came back saying it will now be fixed on Monday 2nd Sept. We shall see

From the event log on restart after a drop out I see

PPPoE is up -​ Down Rate=35000Kbps, Up Rate=5998Kbps; SNR Margin Down=6.6dB, Up=6.6dB

I think SNR is good to cab?? After that it's fibre all the way.

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

Dual Yamaha AW16G user using MIDI MMC for 16 tracks
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FujiFilm HS-10 User

Edited by RobFlet (Wed 28-Aug-19 20:50:14)

Standard User RobFlet
(experienced) Wed 28-Aug-19 20:37:42
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: j0hn83] [link to this post]
 
How to I find any other numbers to post?

All I can get is the DSL line Status - connected, 35 down 6 up and Internet connection time and data UP AND DOWN, PLUS THE VARIOUS IP'S gateways and DNS.

Where do I find anything else on the home hub???

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

Dual Yamaha AW16G user using MIDI MMC for 16 tracks
Red5Audio Microphones
FujiFilm HS-10 User
Standard User RobFlet
(experienced) Wed 28-Aug-19 20:39:57
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: MrSaffron] [link to this post]
 
The BT guy who I spoke to said they talked to the engineers on my case and called me back with this info. They had just been outside my house, but didn't knock on the door!

They say there's something broken back at the exchange which will take some time to fix.

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

Dual Yamaha AW16G user using MIDI MMC for 16 tracks
Red5Audio Microphones
FujiFilm HS-10 User
Administrator MrSaffron
(staff) Wed 28-Aug-19 21:14:52
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
VDSL2 ends at the street cabinet - so a fault in the exchange would not affect your VDSL2 speeds

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobFlet
(experienced) Wed 28-Aug-19 21:44:42
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: MrSaffron] [link to this post]
 
So, with up and down at -6db, I should be getting close to my 80/20 ?

So either, something is NOT providing me with 80/20 ie my Ip profile is set to what I am getting due to DLM seeing disconnects etc.

Maybe the hub is going AWOL? Obviously home plugs might be the cause, I can check that by disconnecting them and doing nothing with my computers or SKY box for a few days.

Getting a lots of this in the logs

IN: BLOCK [12] Spoofing protection (IGMP 86.131.3.41-​>224.0.0.22 on ppp3)
21:26:20, 28 Aug.
IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [162.125.18.133]:443-​>[86.131.3.41]:54867 on ppp3)
IN: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [17.248.149.119]:443-​>[86.131.3.41]:60544 on ppp3)

Any ideas? Is it normal? Are we all getting rogue packets these days?

According the BT Wholesale Speed Tester my Profile is now 20 down and 20 up

It got 9 up and 5 down on the last test!

Tbb test was 32 and 5.

Do we have any historical speed test data? Last on my profile is Dec 2017. Would be nice to see my previous speed tests ...

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

Dual Yamaha AW16G user using MIDI MMC for 16 tracks
Red5Audio Microphones
FujiFilm HS-10 User
Standard User RobertoS
(elder) Wed 28-Aug-19 21:57:41
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
"Down Rate=35000Kbps, Up Rate=5998Kbps;"

Assuming those are exact figures, the connection is "banded". Limited by the Openreach DLM to those speeds because of errors and disconnections.

Just unplugging the router from the Homeplug socket may not be sufficient. The noise can be "radio" waves from duff worn out homeplugs, not necessarily sent over the mains. IMO you need them all unplugged.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original.

Edited by RobertoS (Wed 28-Aug-19 21:58:35)

Standard User RobFlet
(experienced) Wed 28-Aug-19 22:03:13
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobertoS] [link to this post]
 
Ok thanks for that. I'll unplug them all 1+3 for a few days and see what happens.

I was going to unplug the home plug which connects to the router anyway. The others are on different ring mins anyway and a long way from the router, but I'll ditch them too.

Should I jus buy a new batch of home plugs?

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

Dual Yamaha AW16G user using MIDI MMC for 16 tracks
Red5Audio Microphones
FujiFilm HS-10 User

Edited by RobFlet (Wed 28-Aug-19 22:05:13)

Standard User witchunt
(experienced) Wed 28-Aug-19 22:34:08
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
Under 'Troubleshooting' I think
Standard User RobertoS
(elder) Wed 28-Aug-19 22:36:30
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
Why spend money when it might not be them?

But several of us here think the odds are they have quite a lot to do with it. We are just asking you to definitively either show we are right, or wrong.

They have to be ruled out as the cause, simply because they very well could be.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original.
Administrator MrSaffron
(staff) Wed 28-Aug-19 22:37:09
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
Wait on getting new home plugs - the money they'd cost might be better spent on getting an Ethernet cable installed from router to the stuidio e.g. out of building and around the outside then back indoors.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobFlet
(experienced) Wed 28-Aug-19 22:53:46
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobertoS] [link to this post]
 
True, wasn't going to jump the gun. Did the dsl checker thing

How do I post the image?


VDSL Range A (Clean) 54.3 36.3 11.1 7 33.8

VDSL Range B (Impacted) 52.7 35 10.9 6.4 30


Does this tell me anything?

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

Dual Yamaha AW16G user using MIDI MMC for 16 tracks
Red5Audio Microphones
FujiFilm HS-10 User
Standard User RobFlet
(experienced) Thu 12-Sep-19 16:47:09
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
A quick update

After 3 faults logged and acted upon, all the line faults between my house and the cabinet have been fixed. It did need me to keep raising the fault after each one was "cleared/fixed". The hub is now completely stable and has not dropped the line for over 2 weeks now. It was dropping say 30 times a day! When doing a remote "line test", no fault was found - but when they did the tests at the point the line entered the house, then a very significant fault was shown. Internal wiring checked and was just fine.

My speeds though have not recovered to anywhere near what they have been.

6.1 dB noise margins up and down. Line is 80/20. DSL Check (high) shows 54.3 up and 11.1 down.

The BT speed tester run by the advisor showed 43 to hub and 41 to PC via the homeplugs.

BT going to try a hard reset now and see what happens. Still a far cry from my 66/14 way back in 211!!!

Up for renewal in December - so do I go Virgin Media M200, with 213 down and 20 up? Trouble is after 1 year it jumps from £31 to £54 pm! Of course, my 200meg homeplugs will need to be all changed to take advantage of the high speed!
[Maybe they need to be changed anyway!!]

At least we have got to the bottom of most of my woes!

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

Dual Yamaha AW16G user using MIDI MMC for 16 tracks
Red5Audio Microphones
FujiFilm HS-10 User
Administrator MrSaffron
(staff) Thu 12-Sep-19 16:58:05
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
One assumes when you say line is 80/20 you mean the product configured on the line is the 80/20 product.

The key bit of information you are missing is the actual sync speeds (connection speeds) reported by the modem. The DSL check results while there is a feedback loop that will update does nothing to cap your speeds, and does not tell us the speed you are connected all.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobFlet
(experienced) Fri 13-Sep-19 23:17:08
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: MrSaffron] [link to this post]
 
It was configured as a 80/20 line in November 2011 when I first got it.

This is what the Hub sys!

Data rate: 9932 / 43579
Maximum data rate: 10230 / 45874
Noise margin: 6.2 / 6.8
Line attenuation: 31.3 / 20.5
Signal attenuation: 31.1 / 19.8

NM has changed from 6.1 db's

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

Dual Yamaha AW16G user using MIDI MMC for 16 tracks
Red5Audio Microphones
FujiFilm HS-10 User

Edited by RobFlet (Fri 13-Sep-19 23:18:35)

Standard User j0hn83
(fountain of knowledge) Mon 16-Sep-19 12:19:49
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
In reply to a post by RobFlet:
It was configured as a 80/20 line in November 2011 when I first got it.


It's still configured as an 80/20 line now then unless you have changed package. Your just too far from the cabinet to get anywhere near that.

If you are still on Infinity 2/SuperFast 2 then you might way to consider downgrading to SuperFast 1.
That's provisioned for 55/10 rather than 80/20 but as you don't even reach 55/10 there may be a saving there for you.

66/14 down to 43/10 in 8 years isn't anything out of the ordinary.

If you've had FTTC since 2011 you were an early adopter, with few other subscribers on your cabinet.
The interference (crosstalk) from other lines subscribing to the cabinet will reduce sync speeds for most on the cabinet over time.

Those who were on the cabinet early with little crosstalk notice it more than others.

Users on Huawei FTTC cabinets from may suffer less of a crosstalk drop in sync as DLM improvements (retx/3dB) may have mitigated some of this drop.
Standard User RobFlet
(experienced) Sat 21-Sep-19 10:40:56
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: j0hn83] [link to this post]
 
Thanks John,

Looks like I will have to see what savings there may be changing, or to dump BT and go for Virgin FTTP who have offered me 362 down and 21 up plus phone for £45 per month.

I pay £58 per month with line rental for BT!

I would lose my discount on my mobiles and I guess the extra data allowances on them as well. But then, Virgin mobile could be a cheaper option too!

£7 per month for their 1 gig service and free calls to other virgin mobs.

I am getting a call from the "supervisor" at some point to discuss my "options" - I guess from what you are saying, there are none.

My BT broadband contract is up in December - maybe Virgin will have some new offers around that time??

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

Dual Yamaha AW16G user using MIDI MMC for 16 tracks
Red5Audio Microphones
FujiFilm HS-10 User
Standard User RobertoS
(elder) Sat 21-Sep-19 11:52:56
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
Is that real FTTH/FTTP from Virgin? I know they are rolling out FTTH in some areas, but the vast bulk of their services are over coax copper from the cabinets.

Digging work probably needed in both cases.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
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Standard User baby_frogmella
(knowledge is power) Sat 21-Sep-19 12:21:17
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobertoS] [link to this post]
 
I don't think Virgin offer FTTP like Openreach or Gigaclear do, they use RFoG (radio frequency over glass) in certain areas and where the fibre is converted into coaxial at the customer's home. So regardless of which method Virgin use, the connection always terminates as coaxial indoors which means a cable modem is always used. Happy to be corrected though!

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Standard User witchunt
(experienced) Sat 21-Sep-19 12:22:21
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
Does that included a calling package or any extras? £58 is a lot more than you need to pay if you were to ring them up and ask for a retention offer. All the big players will offer existing customers a retention deal. With black Friday on the horizon it may be better to wait a bit.
Standard User gary333
(member) Sat 21-Sep-19 13:15:40
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
Use Quidco and you can get £120 off the 350mb package. Also, the 350mb package should now be 35mb upload.

If you are in a student area then Virgin Media might be poor, but for the majority of people you get the speed they quote all the time. I'd always take a risk trying it out as even if the network is heavily used and you have to return to BT then you'd then be a new customer and get the discounts.

No point being loyal to phone companies, milk the discounts each year. Virgin are easy to manipulate. Stick notice on and wait for the outbound call centre. You'll get at least the same offer as you get as a new customer.
Standard User RobertoS
(elder) Sat 21-Sep-19 14:33:54
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: baby_frogmella] [link to this post]
 
In reply to a post by baby_frogmella:
I don't think Virgin offer FTTP like Openreach or Gigaclear do, they use RFoG (radio frequency over glass) in certain areas and where the fibre is converted into coaxial at the customer's home. So regardless of which method Virgin use, the connection always terminates as coaxial indoors which means a cable modem is always used. Happy to be corrected though!
Nothing for me to correct wink. Far more there than I knew, except I do know FTTP is best not used to describe VM, as in the context of these forums that to me and I suspect others suggests the Openreach methodology. That's why I introduced FTTH. FTTB would do as well and may be more accurate given what you say.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original.
Standard User RobFlet
(experienced) Sat 21-Sep-19 16:24:51
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobertoS] [link to this post]
 
Our area has been fully dug up and every house has a port at the side of the property. Just need to dig to the house and blow the fibre. All in the last year.

I see the M200 package is connected at 20 up, averaging 12 so even the average is better than I have now.

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

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Standard User RobFlet
(experienced) Sat 21-Sep-19 16:26:29
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: witchunt] [link to this post]
 
I do have the £7.99 anytime call package, but that could go. I also have a £4 special discount for some reason - so the price paid is £54. So, without the call package we are looking at £48 pm.

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

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Standard User RobFlet
(experienced) Sat 21-Sep-19 16:32:18
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: baby_frogmella] [link to this post]
 
Thanks for this makes sense our area is fully cabled with each property having a port in the pavement outside the house. Haxby/Wigginton area of York, done last year.

Whatever the technology, it still works!

At present I have aluminium cables to the BT cab, 0.6 miles away. The fibre cab is just beside it for cross connecting.

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

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Standard User witchunt
(experienced) Sat 21-Sep-19 18:25:36
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
If you wait until black Friday you will probably get that down to about £35 for FTTC and line rental. Other providers will also have offers as well. Even now you should be able to renew near to £40
Standard User j0hn83
(fountain of knowledge) Mon 23-Sep-19 15:24:40
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
In reply to a post by RobFlet:
I see the M200 package is connected at 20 up, averaging 12 so even the average is better than I have now.

Rob.


Where do you see that?

The 200/12 package was upgraded to 200/20 recently so might explain the lower average.
Standard User RobFlet
(experienced) Tue 24-Sep-19 21:18:23
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: j0hn83] [link to this post]
 
Aha - it did say that the average upload was 12megs for M200 connections.

Interesting that they have now changed their guff to say average upload speed of 20 megs! and average download of 230megs!

Looks like a good deal now my next chat to BT will be interesting, especially since I was told last week on Wednesday the op has escalated it to the next level and I would be called either Thurs/Fri/Sat! No call, or missed either!

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

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Standard User RobFlet
(experienced) Mon 30-Sep-19 14:00:45
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
Well, after weeks of trying BT have said there IS a fault on the line when they tested last Wednesday. Supposedly fixed today, and phone call expected on Wednesday to check.

Well, the op on Wednesday got me to reset the hub using a paperclip in the little hole!

The effect of that was to shave another 1 meg off my upload speed and 3 megs off my download speed. according to the tbb speed test, this has not changed, day or night or weekend.

Always 37.75 (+/- 0.2) and 8.1 (always 8.1, or 8.0). Before resetting the slow speed they were trying to fix was always 40.5 (+/- 0.1) and 9.1. I have the tbb logs! When doing the speed tests it quickly hits the max speeds and sits there for the rest of the test, not wavering one iota! Just like it was hitting a stop!

No change today, as somehow I have come to suspect. Hub fine, no restarts apart from the one last Wednesday (from above!).

No sign of an engineer being booked or knocking on the door. No sign of Openreach vans anyway along the route from my house to the cabinet!

Sigh

Would I really lose 50% of my speed due to "congestion", all of a sudden?

Not much longer before I can jump the BT ship (December). Might be sooner if Virgin will pick up the 2 months left, perhaps?

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

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Standard User RobFlet
(experienced) Wed 09-Oct-19 13:11:45
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Re: My FTTC has been slowing down and dropping out after 3 y


[re: RobFlet] [link to this post]
 
Bt engineer checked the line from the point it entered the house. Got the same results as me before the hub!

All line faults fixed, hub stable as could be! Speeds not recovered at all, and went down after being asked to reset the hub.

Case manager has been on the phone, he cancelled todays engineer, and said that they are doing their legal bit supplying the minimum speeds for the line. This does not address why the line does not now support what it did 2 months ago. Anyway, he said it would now NEVER change, DLM wouldn't have any effect now as the line has been marked as being unstable. It will never get better, only worse.

So, finally, I have ordered my M200 product from Virgin Media. Installation 28th October. BT have waived the cancellation charges for my broadband and also my mobiles (which I have just re-contracted just before the BB went awol!). I will lose all the benefits of my mobiles coz I have BT BB - effectively doubling the cost of my mobiles!

So, bye bye BT hello Virgin.

btw, homeplugs were not an issue, removed them all and no change bar a few extra megs with a cable vs homeplugs!

Rob.

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

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