BT Counter Offer - Too Good to be true?

I decided to try/move to Zen at the end of my current contract with BT (£30 incl line rental and Fibre) in a week or so however I received a call yesterday from BT basically offering me a counter offer during the cooling off period, basically free broadband for 2 years and we just pay £20 line rental (or keep paying line rental saver) plus PAYG calls (20p per minute).

This almost seems too good to be true? Is it legit and is this offer generally what others are getting when attempting to move away from BT?

Edited by deleted (Tue 12-Nov-19 08:01:18)

Are you 100% certain it was BT that called you? That certainly sounds like a very unusual offer.

In reply to a post by cedge:

I decided to try/move to Zen at the end of my current contract with BT (£30 incl line rental and Fibre) in a week or so however I received a call yesterday from BT basically offering me a counter offer during the cooling off period, basically free broadband for 2 years and we just pay £20 line rental (or keep paying line rental saver) plus PAYG calls (20p per minute).

This almost seems too good to be true? Is it legit and is this offer generally what others are getting when attempting to move away from BT?

Did they ask you to confirm your bank details? That would be a pretty solid red light.

No, just talked about the current plan to migrate, then sent me a follow up email with all the plan details and a legit looking signature with contact details; nothing in there regarding click here to proceed/pay money to unlock deal etc. If I proceed, I'd probably go via the main BT switchboard to double check.

I was a little suspicious in that there was no transference of security details but the email looks legit.

Update: I confirmed with BT Live Chat that the email/call was legit

Edited by deleted (Tue 12-Nov-19 13:50:24)

Scam emails do look legit, by definition .

The link to �unlock the deal� etc. is the danger point, which even clicking on could be disastrous unless you have a decent IS system.

That was my only unhappiness with the warning from the previous replier. It would be Stage 2, this email, where the danger lay. Not the necessarily during the phone itself.

Does it use the word �unlock� or is that just yourself conveying the overall message? I would be suspicious of it in an email from BT.

In reply to a post by RobertoS:

Scam emails do look legit, by definition .

The link to �unlock the deal� etc. is the danger point, which even clicking on could be disastrous unless you have a decent IS system.

That was my only unhappiness with the warning from the previous replier. It would be Stage 2, this email, where the danger lay. Not the necessarily during the phone itself.

Does it use the word �unlock� or is that just yourself conveying the overall message? I would be suspicious of it in an email from BT.

There was nothing like that in the email (BT Live chat have confirmed that it was legit), I only put that in my response to demonstrate that I know normally what to look for to establish if an email is legit, etc.

So they've confirmed it is a valid offer - sounds on the face of it to be pretty good. Make sure to read small print but if you are happy with it then go for it.

Sounds good then . But as just advised, check the small print carefully.

Thanks I will. I'm going to put it to Zen first to see whether they can match (unlikely) or offer anything extra e.g. inclusive minutes to put them back into contention.

May I ask which broadband package is that.

20 p per minute doesn't sound very cheap to me, if you plan to use the calls.

Pulse8broadband; 1ppm peak time, 0.8ppm off-peak. (Basically 7 days a week daytime and nighttime).

Top retentions offers are usually around £25pm so it is indeed a very good deal. I'd go for it!

I have no idea, I didn't receive the offer.

Sorry my mistake.

It was the OP I meant to ask.

If you are happy with BT and not making outgoing calls it sounds a perfectly reasonable offer.

Bt owned plus.net for instance is about £23 a month for 18 months at the moment. But you can then save a £1.50 a month by prepaying your line rental. The £75 new user cashback knocks off another £4 making it the equivalent of £17.50. Go thought topcashback to broadband choices and you might just get another £30 cashback making it £16 a month!

So in the context of offers like that BT certainly should be offering people £20 a month to be competitive. Though perhaps they are not expected to be competitive... Of course if money is no object zen might well be nicer...