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Standard User Ixel
(committed) Mon 30-Mar-20 00:20:32
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Re: Fibre packages not available in FTTP post code


[re: WattsvilleBlues] [link to this post]
 
With the Coronavirus situation there's a few issues and I guess it's due to lack of staff in certain department(s) at this time, particularly at BT Wholesale.

I did a regrade on FTTP with an ISP recently, not BT Consumer/Retail, and I was surprised when they told me it'll take 7 to 10 working days for a mere change in the speed. That was not long before BT's website no longer mentioned FTTP availability at my address and that BT Wholesale's checker for the address stopped working entirely. I also read recently that apparently BT Wholesale has an office in India that handles things like FTTP regrades, and that there's nobody there at the moment. Some others have reported delayed regrades with BT Retail recently, compared to the expected 24-48 hours that some early on received.

On another ISP's website, their checker is still showing I can get FTTP 1000/220 at my address interestingly, and they check with BT Wholesale and TalkTalk Business (TTB shows as unavailable which I expected).
Standard User WattsvilleBlues
(newbie) Tue 31-Mar-20 23:34:26
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Re: Fibre packages not available in FTTP post code


[re: Ixel] [link to this post]
 
Thanks for the reply, didn't know that about Vodafone.

I've discovered the issue:
https://www.ispreview.co.uk/index.php/2020/03/major-...

ISPs have removed FTTP from their pages as likely none of this will be done until the virus outbreak is receding.
Standard User ian_c
(eat-sleep-adslguide) Thu 09-Apr-20 00:09:59
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Re: Fibre packages not available in FTTP post code


[re: MrSaffron] [link to this post]
 
Realted to this since, immediately before the doodaa hit the wotsit Openreach subbies were scurrying around laying fibre, how is this map to be interpreted?

https://labs.thinkbroadband.com/local/broadband-map#...

My house is in the green, but not one of the circles.


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Administrator MrSaffron
(staff) Thu 09-Apr-20 09:16:37
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Re: Fibre packages not available in FTTP post code


[re: ian_c] [link to this post]
 
The circles are centred on the centre point of a postcode, if you search by postcode it should put marker onto the right cirle.

Or you could use https://labs.thinkbroadband.com/local/postcode-search which will give a text interpretation when you search by postcode

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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