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Standard User PaulKirby
(knowledge is power) Fri 15-May-20 01:55:36
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BT Outage for about 14 mins...


[link to this post]
 
Just wondering if anyone else had any outage just now.
We lost PPPoE connection, RED Light on ONT, FVA Phone line also dead.

I can see in the logs:

May/15/2020 01:36:29 PPPoE: terminating... - peer is not responding

Then loads of connecting, terminating, initializing, disconnected and so on, this went on until 01:45:30 when it finally came back up.

Paul

Edited by PaulKirby (Fri 15-May-20 02:05:26)

Standard User dsergeant
(member) Fri 15-May-20 07:19:25
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Re: BT Outage for about 14 mins...


[re: PaulKirby] [link to this post]
 
This happened to me yesterday, around 15 minutes just after midnight Wednesday. It is normally Openreach or BT doing work in the exchange during the small hours. I had had a long uninterrupted connection right through the lockdown so I guess they now have staff back and catching up on maintenance. In my case the VDSL light was on, ie the link to the cabinet was OK, but the DSL light was off with no link to the wider internet.
Standard User MHC
(sensei) Fri 15-May-20 09:39:03
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Re: BT Outage for about 14 mins...


[re: PaulKirby] [link to this post]
 
Not then, however, every Thursday in the late evening my IPv6 drops for around 10 minutes - according to the BQM, whereas IPv4 stays up.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit


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Standard User PaulKirby
(knowledge is power) Fri 15-May-20 09:57:29
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Re: BT Outage for about 14 mins...


[re: MHC] [link to this post]
 
Well downdetector showed on the graph that people all over the UK had lost broadband, all you saw at the time was RED everywhere, so it wasn't work being done on our exchange but a more larger issue with Openreach's Infrastructure due to it wasn't just BT customers that lost their connection, going by the reports at downdetector.

But it was only down for about 14 or so mins, so not too bad compared to others that lost it for longer.

It would of been fine if it was just IPv6 that went down, but we lost the connection as a whole.

Paul

Standard User witchunt
(experienced) Fri 15-May-20 12:41:47
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Re: BT Outage for about 14 mins...


[re: PaulKirby] [link to this post]
 
There are headend upgrades going on across the country, that is all
Standard User PaulKirby
(knowledge is power) Fri 15-May-20 14:09:15
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Re: BT Outage for about 14 mins...


[re: witchunt] [link to this post]
 
In reply to a post by witchunt:
There are headend upgrades going on across the country, that is all

Ah, ok, it was where loads and I mean loads of people across the UK lost their connection all around the same time, which was why I said it wasn't exchange related.

Thanks.

Paul

Standard User CarlTSpeak
(member) Fri 15-May-20 19:38:54
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Re: BT Outage for about 14 mins...


[re: PaulKirby] [link to this post]
 
Your PPPoE session terminates on a Nokia 7750 SR in your exchange, Paul. As does your PON. Only local events can impact either of those.

Building better networks, not just faster ones.
Standard User PaulKirby
(knowledge is power) Fri 15-May-20 19:47:10
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Re: BT Outage for about 14 mins...


[re: CarlTSpeak] [link to this post]
 
I wouldn't know, all I know is our connection went down the LOS went RED the exact same time as people all over the UK that reported it to down detector, the UK map was mostly all red at the time.

So not sure what you mean by only local events can impact them.

Paul

Standard User MoM
(learned) Fri 15-May-20 21:46:07
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Re: BT Outage for about 14 mins...


[re: CarlTSpeak] [link to this post]
 
In reply to a post by CarlTSpeak:
Your PPPoE session terminates on a Nokia 7750 SR in your exchange.


You mean on OR's network before it is handed over or the ISP side, that Nokia is quite an impressive bit of kit, I haven't dealt with Nokia networking kit before.
Standard User CarlTSpeak
(member) Sat 16-May-20 00:55:28
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Re: BT Outage for about 14 mins...


[re: PaulKirby] [link to this post]
 
In reply to a post by PaulKirby:
I wouldn't know, all I know is our connection went down the LOS went RED the exact same time as people all over the UK that reported it to down detector, the UK map was mostly all red at the time.

So not sure what you mean by only local events can impact them.

Paul


LOS can only be triggered at the headend or closer. It has to be local as it's loss of signal/light. The light is coming from the headend OLT.

LOS is never anything other than an issue with the fibre or the kit either side.

Building better networks, not just faster ones.

Edited by CarlTSpeak (Sat 16-May-20 00:59:19)

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