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Standard User CarlTSpeak
(member) Sat 16-May-20 00:58:24
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Re: BT Outage for about 14 mins...


[re: MoM] [link to this post]
 
In reply to a post by MoM:
In reply to a post by CarlTSpeak:
Your PPPoE session terminates on a Nokia 7750 SR in your exchange.


You mean on OR's network before it is handed over or the ISP side, that Nokia is quite an impressive bit of kit, I haven't dealt with Nokia networking kit before.


Openreach don't do anything with PPPoE. They deal with Ethernet only. OP is on BT, BT use BT Wholesale's Complete product, Wholesale have 7750s in exchanges terminating BT consumer connections. Other Wholesale customers are handled differently of course but still go through the 7750s.

Building better networks, not just faster ones.
Standard User PaulKirby
(knowledge is power) Sat 16-May-20 01:05:10
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Re: BT Outage for about 14 mins...


[re: CarlTSpeak] [link to this post]
 
Ah, gotcha now.

That does make sense.

Paul

Standard User arendall667
(member) Sat 16-May-20 01:29:11
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Re: BT Outage for about 14 mins...


[re: PaulKirby] [link to this post]
 
Affected BT FTTC as well (upton park exchange). Sample from my Hub 6A log. Router tried to reestablish PPP for about 10 minutes then tried rebootiing to see if that would fix the problem (as the Hub 6A is wont to do).

00:05:51, 01 Jan.
:WAN: SENSING AUTO VDSL
00:05:50, 01 Jan.
ppp1:PPP: PPP INFO
00:05:50, 01 Jan.
ppp:PPP: IPCP_NAK
00:05:50, 01 Jan.
ppp:PPP: CHAP_SUCCESS
00:05:49, 01 Jan.
ppp:PPP: CHAP_RESPONSE
00:05:49, 01 Jan.
ppp:PPP: LCP_GOOD_ACK
00:05:49, 01 Jan.
ppp:PPP: LCP_REQUEST
00:05:29, 01 Jan.
tonguePPoE error: timeout
00:04:57, 01 Jan.
tonguePPoE error: timeout
00:04:25, 01 Jan.
tonguePPoE error: timeout
00:03:53, 01 Jan.
tonguePPoE error: timeout
00:03:20, 01 Jan.
tonguePPoE error: timeout
00:02:48, 01 Jan.
tonguePPoE error: timeout
00:02:16, 01 Jan.
tonguePPoE error: timeout
00:01:44, 01 Jan.
tonguePPoE error: timeout
00:01:28, 01 Jan.
tonguePPoE error: timeout
00:01:20, 01 Jan.
tonguePPoE error: timeout
00:01:16, 01 Jan.
tonguePPoE error: timeout
00:01:09, 01 Jan.
ptm0.101:VLAN VLAN_DATA connected
00:01:09, 01 Jan.
:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]
00:01:09, 01 Jan.
:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]
00:01:08, 01 Jan.
dsl:VDSL link Up: Down Rate=73097Kbps, Up Rate=9999Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB
00:00:24, 01 Jan.
:WAN: ethernet as LAN
01:44:14, 15 May.
dsl:VDSL Link Down: duration was 685980 seconds
01:44:14, 15 May.
:VLAN VLAN_DATA disconnected
01:43:46, 15 May.
tonguePPoE error: timeout
01:43:14, 15 May.
tonguePPoE error: timeout
01:42:42, 15 May.
tonguePPoE error: timeout
01:42:09, 15 May.
tonguePPoE error: timeout
01:41:37, 15 May.
tonguePPoE error: timeout
01:41:05, 15 May.
tonguePPoE error: timeout
01:40:33, 15 May.
tonguePPoE error: timeout
01:40:01, 15 May.
tonguePPoE error: timeout
01:39:29, 15 May.
tonguePPoE error: timeout
01:39:13, 15 May.
tonguePPoE error: timeout
01:39:05, 15 May.
tonguePPoE error: timeout
01:39:01, 15 May.
tonguePPoE error: timeout
01:38:59, 15 May.
:Connection has been terminated: remote station is not answering to LCP Echo requests.
01:38:55, 15 May.
:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
01:38:55, 15 May.
:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

Edited by arendall667 (Sat 16-May-20 01:31:11)


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Standard User dsergeant
(member) Sat 16-May-20 15:19:34
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Re: BT Outage for about 14 mins...


[re: CarlTSpeak] [link to this post]
 
In reply to a post by CarlTSpeak:
In reply to a post by PaulKirby:
I wouldn't know, all I know is our connection went down the LOS went RED the exact same time as people all over the UK that reported it to down detector, the UK map was mostly all red at the time.

So not sure what you mean by only local events can impact them.

Paul


LOS can only be triggered at the headend or closer. It has to be local as it's loss of signal/light. The light is coming from the headend OLT.

LOS is never anything other than an issue with the fibre or the kit either side.

Just to clarify my post earlier. My Billion 8800 has two LEDs. The DSL light was still lit, implying the VDSL signal was synched. The INT (Internet) light was out implying there was no internet the other side of the cabinet DSLAM.
Standard User RobertoS
(elder) Sat 16-May-20 23:34:40
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Re: BT Outage for about 14 mins...


[re: dsergeant] [link to this post]
 
I don't know what the continuing discussion is for.

Way back, witchunt said what was happening. Changes on the headends. Which wouldn't affect cabinet sync but broke the session communication with the posters' ISPs.

It seems to have been co-ordinated to happen at a number of exchanges at the same time.

There wasn't a problem as such. Just a short PITA for users.

From the timing it looks like this stuff.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde

Edited by RobertoS (Sun 17-May-20 10:00:37)

Standard User PaulKirby
(knowledge is power) Sun 17-May-20 00:57:08
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Re: BT Outage for about 14 mins...


[re: RobertoS] [link to this post]
 
Agreed, that makes a lot of sense, install all the new hardware and when all ready then flick a switch to move all over to new hardware.

Yeah it wasn't an issue for me, I was only coding locally at the time and saw the remote connection drop, I was still able to do work, just had to wait to commit the changes, so not an issue.

Plus it was only down for about 14 to 15 mins so not an issue, just was the first time I had seen the RED light LOL.

But yeah it might be this one ??: COVID Capacity (Location: Multiple Site) around the same time and wasn't down long.

Paul

Standard User RobertoS
(elder) Sun 17-May-20 10:03:54
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Re: BT Outage for about 14 mins...


[re: PaulKirby] [link to this post]
 
Yes. My link was to "yesterday". Which of course it wasn't, within minutes of my post. Changed it now to "past" and it gives the list.

Your connection of course doesn't go through the cabinet, but that makes no difference to this.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
Standard User Dean83
(newbie) Sun 17-May-20 14:00:30
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Re: BT Outage for about 14 mins...


[re: PaulKirby] [link to this post]
 
I too had this . i was working at the time .

just after midnight i lost connection - red LOS light on openreach modem

I switched to a back up 4G router i have. Noticed about 1 am that it was back on but not sure how long it was down for.

i'm FTTP on finningley exchange, Doncaster, on BT 900 ultrafast, but i believe the FTTP goes back to Hatfield woodhouse exchange about 6 miles away

i have colleagues on different exchange's in Doncaster who are on FTTC and they also lost connection at the same time
Standard User PaulKirby
(knowledge is power) Sun 17-May-20 14:56:14
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Re: BT Outage for about 14 mins...


[re: RobertoS] [link to this post]
 
Yeah I totally agree.

One thing I have noticed when I checked my SamKnows White box dashboard (to see if anything had changed) this morning was that our speed has increased to 929Mbit, did a TBB Speedtest and speedtest.net (results in the sig) and all 3 show this increase around that speed.

One thing I have noticed is that speedtest.net fails to start a Single Threaded Test for me now on all servers.

Single threaded on the TBB tests are about the same as they were before which is around 700Mbit - 800Mbit, but that's fine.

So thumbs up to BT doing the move over on the 14th smile

Paul

Standard User CarlTSpeak
(member) Sun 17-May-20 18:11:36
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Re: BT Outage for about 14 mins...


[re: RobertoS] [link to this post]
 
It was nothing to do with either chassis or line card changes, not least because those are nothing to do with Openreach they are Wholesale's Nokia kit.

It was just Huawei software.

Building better networks, not just faster ones.

Edited by CarlTSpeak (Sun 17-May-20 18:12:26)

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