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Standard User Internaut
(learned) Fri 05-Mar-21 10:44:49
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The best time to call BT...


[link to this post]
 
Just relaying my recent experience in calling BT to report a problem. In each case, I texted the problem (slow or zero upload - see separate thread on the issue) per BT's recommendation. My experience was:

Monday to Friday: A bot replies, asking for permission to run tests on the line. Once granted, the this takes about 10 minutes and the bot informs you everything is perfect with the option to reply asking for an agent. If you take that option, someone from a call centre gives you a call. My experience on the last point has zero positivity.

Sunday: No bot as such. Just a reply that someone would call back soon. Had dealings with two lovely people from technical support - I'm guessing line 2 (one in Cardiff, the second in Ireland) who actually listened and tried to diagnose the problem, culminating in the second arranging a visit from Open Reach (and, fingers crossed, the result seems to be the problem is sufficiently resolved).

Now, I guess the Sunday experience may well have been to other systems being down, so caveat YMMV, but perhaps worth trying if you're banging your head against the wall with them.
Standard User MHC
(sensei) Fri 05-Mar-21 20:24:49
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Re: The best time to call BT...


[re: Internaut] [link to this post]
 
It would be Belfast which is Northern Ireland and NOT Ireland.


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M H C


taurus excreta cerebrum vincit
Standard User Oliver341
(eat-sleep-adslguide) Fri 05-Mar-21 20:42:37
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Re: The best time to call BT...


[re: MHC] [link to this post]
 
Not yet at least.

Oliver.


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Standard User gomezz
(eat-sleep-adslguide) Fri 05-Mar-21 22:27:53
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Re: The best time to call BT...


[re: MHC] [link to this post]
 
It may come as a bit of a shock to you but Northern Ireland is part of Ireland.

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Standard User MHC
(sensei) Fri 05-Mar-21 22:45:31
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Re: The best time to call BT...


[re: gomezz] [link to this post]
 
I suggest you say taht to te staff in BTs Belfast offcie - they will soon correct you and state they are in Northern Ireland.


And maybe consult that wonderful organisation te EU.

https://europa.eu/european-union/about-eu/countries/... certainly does not include part of the UK.


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M H C


taurus excreta cerebrum vincit
Standard User Internaut
(learned) Fri 05-Mar-21 23:21:20
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Re: The best time to call BT...


[re: MHC] [link to this post]
 
Umm... I asked the agent where she was based and she said the south of Ireland. Of course, she could have been working from home. Work At Home (or living in wahwah land) is definitely a thing now.

And less of the bloody politics on the the thread I started, please.
Standard User gomezz
(eat-sleep-adslguide) Sat 06-Mar-21 08:39:52
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Re: The best time to call BT...


[re: MHC] [link to this post]
 
Geography lesson 101

https://en.wikipedia.org/wiki/Ireland

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Standard User j0hn83
(knowledge is power) Sat 06-Mar-21 16:31:39
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Re: The best time to call BT...


[re: MHC] [link to this post]
 
In reply to a post by MHC:
It would be Belfast which is Northern Ireland and NOT Ireland.


I think you're getting confused with the Republic of Ireland.

Northern Ireland is not part of the Republic of Ireland, but it is very much part of Ireland.
Standard User MHC
(sensei) Sat 06-Mar-21 20:31:26
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Re: The best time to call BT...


[re: j0hn83] [link to this post]
 
To quote the Constitution of Ireland, of 1937, which states that "the name of the State is Éire, or, in the English language, Ireland"

http://www.irishstatutebook.ie/eli/cons/en/html#part1 Article 4

And consists of 26 Counties.


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M H C


taurus excreta cerebrum vincit
Standard User gomezz
(eat-sleep-adslguide) Sat 06-Mar-21 20:37:40
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Re: The best time to call BT...


[re: MHC] [link to this post]
 
What is it about the OP that makes you think the context is the political entity rather than the geographical one?

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Standard User MHC
(sensei) Sat 06-Mar-21 20:43:35
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Re: The best time to call BT...


[re: gomezz] [link to this post]
 
Because he referred to Cardiff and not Great Britain. Great Britain being the largest island in the British Isles and the island of Ireland being the second.


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M H C


taurus excreta cerebrum vincit
Standard User dect
(fountain of knowledge) Sat 06-Mar-21 22:41:15
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Re: The best time to call BT...


[re: MHC] [link to this post]
 
People, this is a minefield and really not worth getting the metal detectors out for. Best these conversations are left to the wild west threads down in 'The Park'
Standard User GonePostal
(committed) Sat 06-Mar-21 23:33:19
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Re: The best time to call BT...


[re: dect] [link to this post]
 
In reply to a post by dect:
People, this is a minefield and really not worth getting the metal detectors out for. Best these conversations are left to the wild west threads down in 'The Park'


+1
Standard User MercuryRH2
(learned) Sun 07-Mar-21 11:36:47
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Re: The best time to call BT...


[re: Internaut] [link to this post]
 
Having just been through a nightmare of getting a simple house move done I can safely say BT & OR badly need to sort their IT systems out. The details don’t matter in this thread, but what does is that 3 callbacks resulted in no one on the other end of the line when it rang and I answered. Having checked the incoming number, rung it to be told it was BT but no one had answered, you can imagine that I was less than impressed.

I rang the 0800 800 150 number and having finally got through was also told by an operator that they had called but no one answered. I answered every call but it didn’t connect! They were apologetic - and pretty scathing of their own systems.

Evening calls tended to get through faster - less than 5 mins, whereas daytime calls (as you’d expect) took up to 40 mins on hold.
Standard User RobertoS
(elder) Mon 08-Mar-21 00:59:40
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Re: The best time to call BT...


[re: gomezz] [link to this post]
 
In reply to a post by gomezz:
It may come as a bit of a shock to you but Northern Ireland is part of Ireland.
Correct. Ireland is the whole island. The two parts are Northern Ireland and the Republic of Ireland.
The Republic of Ireland occupies most of the island of Ireland, off the coast of England and Wales. Its capital, Dublin, is the birthplace of writers like Oscar Wilde, and home of Guinness beer. The 9th-century Book of Kells and other illustrated manuscripts are on show in Dublin’s Trinity College Library. Dubbed the "Emerald Isle” for its lush landscape, the country is dotted with castles like medieval Cahir Castle.
The terms in common usage are only that.

My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
========================
The EU’s multiple failures are due to a deeper malaise .... What malaise? The EU’s formidable immunity to the smallest amount of democracy. New Statesman Feb 2021.
Standard User RobertoS
(elder) Mon 08-Mar-21 01:05:23
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Re: The best time to call BT...


[re: MHC] [link to this post]
 
In reply to a post by MHC:
To quote the Constitution of Ireland, of 1937, which states that "the name of the State is Éire, or, in the English language, Ireland"

http://www.irishstatutebook.ie/eli/cons/en/html#part1 Article 4

And consists of 26 Counties.
Name of the state: The Constitution declares that "[the] name of the State is Éire, or, in the English language, Ireland" (Article 4). Under the Republic of Ireland Act 1948 the term "Republic of Ireland" is the official "description" of the state; the Oireachtas, however, has left unaltered "Ireland" as the formal name of the state as defined by the Constitution.


My broadband basic info/help site - www.robertos.me.uk. Domains, sites and mail hosting - Tsohost & Ionos.
Connections: OnePlus 8 Pro max 165Mbps down, 24Mbps up on Three, and B311 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
========================
The EU’s multiple failures are due to a deeper malaise .... What malaise? The EU’s formidable immunity to the smallest amount of democracy. New Statesman Feb 2021.
Standard User gomezz
(eat-sleep-adslguide) Mon 08-Mar-21 10:52:24
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Re: The best time to call BT...


[re: RobertoS] [link to this post]
 
Similarly, when someone says "Cardiff" I don't automatically think of the local government authority that administers the geographic area that is Cardiff.

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