Can you port a BT Digital Voice Number to an VoIP provider?

1. Am I correct in thinking that when BT stop PSTN via copper and put you on their Digital Voice, you retain your same telephone number?

2. Can you then later port that Digital Voice number to a VoIP provider such as A&A etc ?

Thanks.

Cheers!

1. Yes, you retain the old number. Athough, it appears with FTTP they also allocate a 06xxnnnnnnn ! Have yet to work out exactly what it refers to though.

2. I believe you can - however, not as yet tested here.

In reply to a post by Ancient_Mariner:

2. Can you then later port that Digital Voice number to a VoIP provider such as A&A etc ?

Yes, but as things stand porting out the phone number may well cease the broadband service unless BT have a process to migrate customers from from a broadband+DV service to broadband-only.

The Ofcom regulation of number porting is well behind the myriad of new scenarios which will exist, providers are not going to spend money voluntarily to upgrade their systems and train staff in the new processes unless they have to.

Ported a clients number from BT DV to AAISP with no problem and it didn't cease their BT VDSL service. They are on business contracts, but the DV contract was separate to the VDSL contract.

Also, BT didn't cease the DV either as the client was still in contract, but the early termination fee was cheaper than keeping the service, given the clients requirements.

No you can't.
Porting the landline number of a bundled BT Broadband and voice service will cease the broadband, even on Digital Voice.

BT simply get a notification that you are migrating your service away, and write to you to confirm if you are indeed migrating.

Edited by j0hn83 (Tue 18-May-21 14:34:42)

In reply to a post by timandhaylea:

Ported a clients number from BT DV to AAISP with no problem and it didn't cease their BT VDSL service. They are on business contracts, but the DV contract was separate to the VDSL contract.

Also, BT didn't cease the DV either as the client was still in contract, but the early termination fee was cheaper than keeping the service, given the clients requirements.

I assume that's BT Business?

Certainly with BT residential packages they are a single contract.

How did BT continue the Digital Voice service if the number was ported away? Did they provide a new number?

Yep, business contracts.

For the DV, they were "happy" to keep charging for the service without a number attached to it!

In reply to a post by timandhaylea:

Ported a clients number from BT DV to AAISP with no problem and it didn't cease their BT VDSL service. They are on business contracts, but the DV contract was separate to the VDSL contract.

Are you sure it was Digital Voice, the BT Business offerings (BT Cloud Phone, BT Cloud Voice) would typically have a Yealink VoIP DECT base or desktop phone(s) connected by ethernet cabling to a BT Business Hub which provides the internet access.

Whilst the Yealink devices are locked and managed by BT they do not rely on having the BT Business Hub, they still connect and operate as expected using a third-party router.

Yep, Client wanted a full office setup, so migrated number over to AAISP, added another block of numbers and installed Snom phones. Yealink VoIP DECT phone retired to the cupboard. This was significantly cheaper than the BT offering for a similar setup.

Broadband contract still with BT Business for the moment

Was the DV number originally a landline number, or a DV one issued for that service when it was signed up to?

AIUI such a new number is always issued at setup time, but the landline number can then replace it if desired.

What I'm getting at is that we have had two different unequivocal but contradictory answers to the original question. Both could be correct, depending on where the migrated number originated. Migrating the DV number should not be a problem. Migrating the original landline number that had been transferred to the DV service could very possibly cease the broadband.