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johnsemple123
(newbie) Wed 25-Jan-23 18:31:34

BT Home Essentials can someone clarify the devices?

[link to this post]

I will try and explain. My other half (whose not too techncal savvy) wants to sign up to BT home essentials. Now I think she's confused (or I am)! She seems certain that if you say use the connection on more than a few devices say phones laptops playstations whatever BT will not let you connect to more than 3 I do know a bit about broadband and wifi would seem very strange if BT did that or am I wrong?

MHC
(sensei) Wed 25-Jan-23 18:38:21

Re: BT Home Essentials can someone clarify the devices?

[re: johnsemple123] [link to this post]

It does sound a little odd and there is nothing I have seen in the Ts&Cs that covers it.

You do have to meet one or more of the criteria set down - JSA, UC, Income Support, Pension Credit &c

Do either of you "work from home"?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C

taurus excreta cerebrum vincit

Edited by MHC (Wed 25-Jan-23 18:39:36)

johnsemple123
(newbie) Wed 25-Jan-23 18:41:10

Re: BT Home Essentials can someone clarify the devices?

[re: MHC] [link to this post]

In reply to a post by MHC:
It does sound a little odd and there is nothing I have seen in the Ts&Cs that covers it.

Do either of you "work from home"?

Long distance relationship (She can't work due to disabilities) she has it set in stone and convinced if she uses more than a few things i.e. smart TV laptop mobile her brother's playstation they won't let her connect to anything else. She even said she spoke to a guy from BT on the "Chat" who apparently said the same thing. I am bewildered

MHC
(sensei) Wed 25-Jan-23 18:44:28

Re: BT Home Essentials can someone clarify the devices?

[re: johnsemple123] [link to this post]

Have a detailed read: https://www.bt.com/terms/home-essentials

https://www.bt.com/legalstuff

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C

taurus excreta cerebrum vincit

johnsemple123
(newbie) Wed 25-Jan-23 18:52:27

Re: BT Home Essentials can someone clarify the devices?

[re: MHC] [link to this post]

I dm'd her on facebook both links. She defo has it set in stone there's a 3 device limit lol trying to hell her otherwise it like talking to a brickwall ha

Nervous
(experienced) Wed 25-Jan-23 19:23:48

Re: BT Home Essentials can someone clarify the devices?

[re: johnsemple123] [link to this post]

I'm on BT Home Essentials and can assure you there is no device/speed/use limit.

Plus if you need it you get all calls from your landline free including to mobile numbers.

johnsemple123
(newbie) Wed 25-Jan-23 19:26:03

Re: BT Home Essentials can someone clarify the devices?

[re: Nervous] [link to this post]

So basically she could connect all the phones/laptops whatever for mother of sundays to her hearts content and she won't be cut off at just 3?

IanBB
(committed) Wed 25-Jan-23 19:26:57

Re: BT Home Essentials can someone clarify the devices?

[re: johnsemple123] [link to this post]

I can assure you that's not the case, I am a Home Essentials user and currently have 17 devices connected.

Nervous
(experienced) Wed 25-Jan-23 19:27:26

Re: BT Home Essentials can someone clarify the devices?

[re: johnsemple123] [link to this post]

That is correct.

Tell her to stop worrying and enjoy.

johnsemple123
(newbie) Wed 25-Jan-23 19:34:12

Re: BT Home Essentials can someone clarify the devices?

[re: Nervous] [link to this post]

That is pretty much what I thought. I spent a hour trying to convince her not to go by what some random guy on the BT chat said to her but she was convinced lol

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