A Real Trial Getting Full Fibre with BT/EE

I put an order with BT for an upgrade to full fibre on the 8th August. This is when I found out they were switching me to EE for mobile and broadband. Anyway an Openreach dude came to our house a few days later to pull the fibre through. However our patio was blocking access to the trunking and he told me he'd have to arrange another team to do the access work (he couldn't do it apparently).

Roll on to yesterday when I had to ring EE about a mobile billing issue and as we chatted he asked about switching BB to EE. I told him I already had and was waiting for the cabling work to be done and he offered to transfer me to the connections team. Long story short, it seems the whole order was cancelled with no reason why - this despite the outstanding order showing in my BT account with a supposed engineer visit that day. On my account it's still saying the old landline and BB will cancel down on Saturday - heads will roll if that happens. When I told the call handler that an OR engineer had already been out he couldn't believe why that had happened. Of course complaint raised and the connection team will call tomorrow to redo the order.

:UPDATE: Re-ordered BT full fibre again last week after the saga noted above. Installation date was to be 09 Sep. Just had a text from BT this morning saying the the order has had to be cancelled again - something to do with their 'back-end systems'. What a joke for a company like BT/OR. Compo is rising lol.

What was really funny was a text from EE 30 mins before saying they are working well with my order and it will be on schedule. Poor, poor service.