BT congestion and peering issues?

Hi there,

I have noticed some slowdown issues with my BT/EE network over the past 3 weeks. Specifically, I have a 1600 Mbps connection. When I run a speed test using Fast (Netflix), the speed gets stuck at ~500 Mbps (Wired connection via the 2.5G port). I ran similar tests using different Speedtest servers. On some servers, I was able to reach maximum speeds. On some others, speed gets captivated again. I then used a VPN and was able to see full speeds on Fast[.]com, so does that basically confirm the issue lies with the BT core network?

I had hoped they would resolve the issue by themselves. Two weeks have passed, and the problem is still. I’m essentially unable to reach a "technician" during working hours as I need to work as well. Customer service just keeps repeating the script and offers no help. It's really annoying and ends up wasting my time.

I would like to ask if someone else in East London have noticed similar issues? If this weren't a problem with my internal network, I might spend 2 hours calling them next week...

Can you test with any other machines and if so make absolutely sure that the link speed of the device your testing with has > 1 Gbps wired connection (ie 2.5, 5 or 10 Gbps) to the router.

Run some further speed tests to this site, rather then fast.com. Also consider testing using the Download Test Files using another tool, and calculate your speed from there, again to confirm it’s not a browser or another software issue on your side.

I'm in Herts on EE 1.6Gb and have none of those issues