VM have the Superhub which was supposed to be a modem and router combined. The latest advice is..'put it into modem mode and buy your own router, as the wireless is rubbish', the BT setup is probably more wasteful for the environment but at least it works!

Just to recap, look on the back of the modem, 3B will be clearly written on the label.
2B is also acceptable.

Thanks everyone. I've put it on the wall now and it seems happier (and cooler).

Mine was replaced Friday, 10 min job.

In reply to a post by zyborg47:

In reply to a post by MrSaffron:

Newer as in probably the thermal paste between a chip and its heatsink is properly in place and working. i.e. heat output may be the same overall, but heat is removed away from chip better on the newer batches

I don't understand why they can't supply a modem with a router built in, surely they are available for the service?

Some people would prefer to hook up their own brand of router to the modem, more choice then, just like Virgin did for years before the Superhub

There aren't many VDSL modem/routers to choose from to he honest

Indeed, there is such a vast choice of broadband routers I'd rather have a dumb modem and have the choice of my own router

Zyborg

You have to remember that Openreach supply the Modems but the ISPs all want different routers. If they supplied a combined modem router everybody would complain that they couldn't use their own version and that it would be biased to the biggest ISP ( BTRetail). It would also add more cost to the openreach charges.

The way they have done it, they have control of the modem and can programme in remote testing etc for all connections the same way. The ISPs get the choice and can differentiate their service by the router price / quality they want and there are no complaints by the ISPs that everything is biased to BT Retail.

With ADSl the modem quality affects each line and can be significantly different, there are also few options for remote testing due to the number of different varients.

Added benefit of just a modem under Openreach control is they can change the profile and add other features later ( Vectoring ) so can uplift the service more easily. They couldn't have changed profile from 8 to 17 as quickly and easily if there were lots of different modems out there.

Looking from an Openreach perspective, they keep more people happy and give much more choice to their customers (ISPs) and their customers (You) so it must have been a no-brainer

Our original version is next to a radiator. Never had any problem with it

Just had mine installed in November - big BLACK psu !!!

But, on a tiled wall, and no problems at all ...

Cheers,

Rob

Look on the back of the modem, it may well be a 2B, has the same 'fix' as the 3B, but just a black PSU. Got one myself.