In reply to a post by ryant704:

I believe upon leaving the service BT are meant to tell the customers this and they will have to pay the remaining amount of months on their contract. Then you also have charges for not notifying BT that you are leaving... within a certain time period.

Are there legals you can link to that explain your belief?

It doesn't matter actually because finally I found the proof of what I have been saying all along and it's very easy to understand. Thankfully!

A1.105 For fixed voice and broadband services, where formal service migration processes
apply which are likely to take between 5 and 10 working days, we consider this is
likely to be a sufficient period for the necessary administration of terminating the
contract. We consider that a longer MiNP in a contract for such services is likely to
be unfair. This should mean the cessation date for charging by the supplier does
not go beyond the date on which the migration occurs.

Now all you people saying I was wrong need to re-calibrate your "what is reasonable" thought process!

The thing is it could have been resolved long ago.

I have contacted BT cancellations a few times to resolve this problem but each time it's gone wrong. Why? I suspect it's because like I said there is a cancer growing inside BT cancellations regarding outgoing customers and the staff have been afflicted by it.

One of the calls I made to BT cancellations resulted in the lady asking that I hold while she called some department and instead she transferred me to another department and it wasn't even one that could help me. I asked to be transferred back to cancellations and when I told the guy what happened he wasn't impressed that she did that and in fact he indicated that perhaps she did it on purpose so as not to have to deal with my call and he wasn't too happy that now he had to deal with it!

How about the time I called to confirm the migration on the 24th of January. The lady there she put it through as a termination of service however it couldn't happen because my broadband had already been migrated out. It actually resulted in my phone line calls package being re-contracted but allegedly I won't be held to that contract but they didn't actually act to resolve it I just have to believe that the contract won't be held to term and you can imagine how much trust I have in that happening!

One mistake isn't such a big deal, two mistakes could be considered negligence but more than that and we have to consider that something is seriously wrong in BT's cancellations department!

I'm just asking to sort out a billing issue it's not rocket science!

Consider this...

People reading your posts here have got confused, and that is when we are able to read it, rather than having to take in what is been said on the telephone quickly.

So I would suggest there has been a lot of scope for mis-understanding all around.

Has this money being removed via a Direct Debit, if so then chase your bank for the refunding utilising the Direct Debit guarantee

If you are sure you are correct, then use Direct Debit guarantee or the Small Claims Court which I have linked to previously to chase your refund.

Its obvious you are getting nowhere with BT or us.

If that is an accurate transcript as you assert, then the course is clear, a formal complaint and/or Small Claims court

Yes, it is the truth.

I didn't think I needed to provide a transcript. I had expected that my word would be enough.

In reply to a post by MrSaffron:

If you are sure you are correct, then use Direct Debit guarantee or the Small Claims Court which I have linked to previously to chase your refund.

Its obvious you are getting nowhere with BT or us.

I posted here hoping I would receive advice to take to BT to help with resolving my situation. I didn't expect people not to believe what I was saying or to blindly quote BT legals like it is the law!

More like people chose to berate me about my understanding of the legals when in fact my understanding was based on the law but others were simply blindly following BT's legals like it is the law.

I don't have to be a lawyer to know that the law protects me and in this case Ofcom protects me in accordance with the law! People on here ignored my understanding of the law and incorrectly told me that following BT legals is what I must do!

We look forward to you reporting back that you have won in small claims court.

Have you sought proper independent legal advice on the issue? Or is your own knowledge of contract law sufficient?

To be fair, you have posted on a public forum for broadband related issues. Most advice on here, with regard to understanding broadband service and faults is very good. This forum is not where I would go to seek advice for the problem you wish resolved.

Being a public forum you will get a broad cross section of users reading and replying. If you find that you don't like advice offered by some, then just ignore it.

Now, if your broadband is working OK, that'll be the end of my input in this thread.

TTFN.