In reply to a post by Zarjaz:

So you are both using a Fritz box modem/router, and both show 17a ? Surely mis-reported by the Fritz box then ? I have fitted 100's of these circuits, and the only ones that don't show 8a are the 'non configured' ports on the DSLAM.

@Zarjaz , I will bow to your better knowledge of the subject, all I was doing was reporting what the stats said.

In reply to a post by Pgre:

I am dumping Virgin Media 50M precisely due to their failure to provide better upload - it seems likely I'll have FTTC before they upgrade my upstream.

Virgin Media is useless, poor upload and overpriced. Virgin Media should offer 40 Meg instead of 30 Meg and should offer 10 Meg upload instead of 3 Meg upload.to match BT FTTC

I had Infinity installed about 3 weeks ago. Initial speed was great around 36mb, showing up on the BT installers machine as 39999 and 10000. After a few days it started going down, when the ipprofile was set to 16000 I called BT. After a modem change and anther engineer visit later it is now stuck at 17.

I am approx 1500ft from the cab, should there be a such a big drop? I was expecting 30cm from the estimator but to have about half is a bit frustrating as I am in a 24month contract and I am not getting drastically much more than on adsl.

BT have asked me to monitor for a few days, I did swap my hardware over a few days ago (vigor 2750vn) and then swapped back. My equipment has been plugged in for 3 days but BT are telling me that the connection dropped on my end last night and I have to wait 2 days to give the line time to settle. Bit strange since it has been all fine for 3 days and the 2701HGV-C is reporting 3 days uptime.

Again, another nasty ip profile from BT. What the point of stupid ip profile on the FTTC ?

Any idea what your downstream SNR is?

When the engineer replaced the modem, did he ring 'someone' and arrange for a profile reset/recalc ? If not, they should have.

Hi,
I am not sure exactly what the SNR is as I can't see it on the BT Ewire 2701HGV-C. On my old Draytek 2750VN modem/router which I returned it was between 40-60 and upstream was 60-100 if I remember correctly. I may be wrong as I can't check.

The engineer did call to reset the profile and again on the second visit when he ran some tests, reset the profile and showed me the sync speed on his machine.

I tried a speed test yesterday, the sync was 23637 result was 19929 and 10000 result 3962. I checked a short while ago and the speed was same sync but results were 16318 and 3884.

Edit: Should this be in the Fibre forum?

Edited by furman (Mon 19-Sep-11 13:01:34)

I had an engineer visit today, he said he was from the specialist Openreach fibre team.

He was surprised at the wiring and the state of the box and bodged socket installed. He tested and went to the cab, got the ports reset and the line was fine 39999 and 9999 0.4 miles from cab.

He told me that my speed should not drop by half and there must be a fault in the wiring. After speaking to a manager he was told that any work is chargeable to me.

The problem I have with that is if the line was so bad why was in installed?

I spoke on the phone, in the BT forum and web chat and explained that the wiring was not great and 2 lines were coming into an ancient junction box and one line was coming in to an old wall socket. The bodged taped on new Openreach box for the second line was never secured properly when the fibre was installed 4 weeks ago.

Also the engineer mentioned that the outside drop lines look very old and could be causing a problem.

I don't know what to do, could I buy a new junction box and install it? Should BT not have corrected the line and connections first?

Edited by furman (Wed 21-Sep-11 15:48:34)

He told me that my speed should not drop by half and there must be a fault in the wiring. After speaking to a manager he was told that any work is chargeable to me.

I can't see how as, with FTTC, any wiring that could really affect sync speed should be the responsibility of Openreach.

The termination point - where your wiring "takes over" is the Ethernet port on the modem and the FTTC faceplate puts all of the house extension wiring behind a filter.

An engineer was here a few days ago and said the fault is definitely external as he was getting the same errors after disconnecting the internal wiring and testing just external. Someone was supposed to attend sometime this week but nothing yet.