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Standard User tommy_boi
(experienced) Sat 13-Aug-11 04:46:23
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BT New Line


[link to this post]
 
Is it normal for BT to take over 2 weeks to install a new line, is there a way to get one installed quicker?.

UK Online Customer smile
Standard User XRaySpeX
(knowledge is power) Sat 13-Aug-11 05:30:15
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Re: BT New Line


[re: tommy_boi] [link to this post]
 
Goto Sky!

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
Standard User BatBoy
(legend) Sat 13-Aug-11 09:49:24
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Re: BT New Line


[re: tommy_boi] [link to this post]
 
The 2 week delay is an Ofcom requirement to prevent slamming - i.e. Tiscally stealing your line.



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Standard User RobertoS
(sensei) Sat 13-Aug-11 10:30:16
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Re: BT New Line


[re: BatBoy] [link to this post]
 
How can installing a new line be slamming?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User TheManStan
(newbie) Mon 15-Aug-11 08:54:23
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Re: BT New Line


[re: RobertoS] [link to this post]
 
http://forums.thinkbroadband.com/sky/4031513-sky-new...

It seems to be the norm... see above link for a 2 week delay in installing a new line with Sky...
Standard User RobertoS
(sensei) Mon 15-Aug-11 12:09:57
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Re: BT New Line


[re: TheManStan] [link to this post]
 
That's by the same poster as here, two minutes earlier. Hardly independent corroboration smile.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User TheManStan
(newbie) Mon 15-Aug-11 13:29:22
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Re: BT New Line


[re: RobertoS] [link to this post]
 
Oh dear... maybe I should have my coffee before posting, so i'm fully awake.
Standard User RobertoS
(sensei) Mon 15-Aug-11 13:47:10
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Re: BT New Line


[re: TheManStan] [link to this post]
 
Neither of us pointed out that Tiscali are unlikely to slam anyone's existing line these days anyway, unless they do it under their current Trading Name.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Administrator MrSaffron
(staff) Mon 15-Aug-11 16:10:46
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Re: BT New Line


[re: tommy_boi] [link to this post]
 
Business line with expedited install, but would have to be placed as such from the beginning

i.e. pay more and things happen faster

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(knowledge is power) Mon 15-Aug-11 18:32:31
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Re: BT New Line


[re: RobertoS] [link to this post]
 
I predicted that we were in a loop wink

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
Standard User ionic
(experienced) Tue 16-Aug-11 08:52:02
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Re: BT New Line


[re: XRaySpeX] [link to this post]
 
A local loop?
Standard User RobertoS
(sensei) Tue 16-Aug-11 09:58:09
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Re: BT New Line


[re: ionic] [link to this post]
 
Yep, people posting by smartphone from the pub.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User Adam3k
(knowledge is power) Tue 16-Aug-11 10:27:12
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Re: BT New Line


[re: MrSaffron] [link to this post]
 
No such product that i am aware of, working with a Telecoms provider and the guys here have been dealing with BT wholesale for 10 years.

Only way of getting a fater line install is with the DSO team and is business affecting.

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Standard User Oldjim
(fountain of knowledge) Tue 16-Aug-11 13:54:16
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Re: BT New Line


[re: Adam3k] [link to this post]
 
Plusnet reps have often stated that it is possible but with a cost which I seem to remember was about £100 also refer to this site http://www.goscomb.net/connectivity/broadband/business
Expedited Install

Where indicated expedited install is available. Expedited install costs £100 and provides install within 48 hours where exchange capacity is available
Standard User MHC
(legend) Tue 16-Aug-11 16:40:59
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Re: BT New Line


[re: Adam3k] [link to this post]
 
There certainly is ... I have used it in the past and often managed to get a line installed on the next working day and in a couple of instances we achieved same day. 48 hours (2 business days) is the normal target.





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M H C


taurus excreta cerebrum vincit
Standard User tommy_boi
(experienced) Wed 17-Aug-11 01:48:44
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Re: BT New Line


[re: MHC] [link to this post]
 
Is this only for business though, i have been waiting over a week now for a line to be installed in my house and still have to wait another week?.

UK Online Customer smile
Standard User craigglawson
(regular) Wed 17-Aug-11 02:25:55
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Re: BT New Line


[re: tommy_boi] [link to this post]
 
Tommy

If it requires an engineer, it's unlikely BT will be able to shift it as OpenReach have to treat everyone fairly now.

If it doesn't need an engineer, sounds like it's taking over the previous CP line at the property... nothing you can do about that, OfCom requirement.
Standard User ionic
(experienced) Wed 17-Aug-11 07:01:12
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Re: BT New Line


[re: craigglawson] [link to this post]
 
openreachcan treat everyone fairly by offering all retailers the same expedite options
Standard User tommy_boi
(experienced) Wed 17-Aug-11 15:14:06
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Re: BT New Line


[re: craigglawson] [link to this post]
 
Well if there is a option to get a line installed quicker i probably would of paid the £100 at the time, but cause i've waited a week already and there is not long left now until i get the line installed i think i will wait, but if there is a option of getting a line installed faster for none business people it would of been nice to have been told about this by BT or Sky.

UK Online Customer smile
Standard User Adam3k
(knowledge is power) Thu 18-Aug-11 10:20:26
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Re: BT New Line


[re: MHC] [link to this post]
 
Have you got the order type given to wholesale or product ref?

Looking at WLR3 and i cant see a option for it nore have the guys here smile

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FirstGroupDynamics Bonded WBC 22.7Mbps Download & 2.2Mbps Upload. Transit provided by Level3
Standard User MHC
(legend) Thu 18-Aug-11 10:29:15
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Re: BT New Line


[re: Adam3k] [link to this post]
 
Unfortunately I am no longer at the company where we used it. A former colleague would always sort it out - I (or one of my team) just told him what was needed and he called our account manager and people jumped!





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M H C


taurus excreta cerebrum vincit
Standard User adebov
(eat-sleep-adslguide) Thu 18-Aug-11 18:22:23
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Re: BT New Line


[re: tommy_boi] [link to this post]
 
There's an engineer free Monday afternoon (as I've told BT to cancel the whole thing, since they forgot to place an order for FTTC on the new line) wink.
Shame the free engineer (who will now have to go to McDonalds for his afternoon coffee) is in Oxfordshire!

Ade

ADSL2+ with BE
DL Sync around 4.8Mbps
UL Sync 1088kbps

DG834GT with DGTeam firmware
Standard User Adsl24
(fountain of knowledge) Sun 21-Aug-11 22:03:09
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Re: BT New Line


[re: tommy_boi] [link to this post]
 
It's completely area dependant, ie some areas have engineers booked up for 1 week in advance and some can have 6 week lead time.

James
ADSL24 Broadband
http://adsl24.co.uk
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