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tommy_boi
(experienced) Sat 13-Aug-11 04:46:23

BT New Line

[link to this post]

Is it normal for BT to take over 2 weeks to install a new line, is there a way to get one installed quicker?.

UK Online Customer

XRaySpeX
(knowledge is power) Sat 13-Aug-11 05:30:15

Re: BT New Line

[re: tommy_boi] [link to this post]

Goto Sky!

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC

BatBoy
(legend) Sat 13-Aug-11 09:49:24

Re: BT New Line

[re: tommy_boi] [link to this post]

The 2 week delay is an Ofcom requirement to prevent slamming - i.e. Tiscally stealing your line.

_{______________________________________________________________________________attack_the_post_not_the_poster__________________}

RobertoS
(sensei) Sat 13-Aug-11 10:30:16

Re: BT New Line

[re: BatBoy] [link to this post]

How can installing a new line be slamming?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.

TheManStan
(newbie) Mon 15-Aug-11 08:54:23

Re: BT New Line

[re: RobertoS] [link to this post]

http://forums.thinkbroadband.com/sky/4031513-sky-new...

It seems to be the norm... see above link for a 2 week delay in installing a new line with Sky...

RobertoS
(sensei) Mon 15-Aug-11 12:09:57

Re: BT New Line

[re: TheManStan] [link to this post]

That's by the same poster as here, two minutes earlier. Hardly independent corroboration smile

TheManStan
(newbie) Mon 15-Aug-11 13:29:22

Re: BT New Line

[re: RobertoS] [link to this post]

Oh dear... maybe I should have my coffee before posting, so i'm fully awake.

RobertoS
(sensei) Mon 15-Aug-11 13:47:10

Re: BT New Line

[re: TheManStan] [link to this post]

Neither of us pointed out that Tiscali are unlikely to slam anyone's existing line these days anyway, unless they do it under their current Trading Name.

MrSaffron
(staff) Mon 15-Aug-11 16:10:46

Re: BT New Line

[re: tommy_boi] [link to this post]

Business line with expedited install, but would have to be placed as such from the beginning

i.e. pay more and things happen faster

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.

XRaySpeX
(knowledge is power) Mon 15-Aug-11 18:32:31

Re: BT New Line

[re: RobertoS] [link to this post]

I predicted that we were in a loop wink

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC

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