The fault report that your service provider raised should still be open if there is outstanding work to be undertaken, so they should be able to get updates on it for you.

Hi Cyberoonie,

Keep us posted with this

If you need any updates from the fault report you can contact us directly by using this web form: http://bt.custhelp.com/app/contact_email/c/4950

Thanks,

Stephanie

According to this, the fence itself should not be causing interference,

That's as may be Bob, but I have seen plenty which were causing problems.

In reply to a post by Zarjaz:

According to this, the fence itself should not be causing interference,

That's as may be Bob, but I have seen plenty which were causing problems.

I did say "should", not "will", and recommended checking it visually for the easily corrected issues such as vegetation .

Well, to my surprise yesterday BT turned up and rewired 250m of cable as suggested through the trees and over the water.

Today they are down there cutting tree branches down as needed.. all looking good.

However (why does there always have to be one?), looking at my stats at the moment my attainable rate still hasn't changed and is still bobbing around between 16500 - 18800. Maybe I'm wrong, but I would have thought once the new wire was reconnected the attainable rate should have increased regardless of the IP profile / line rate?

Am I missing something obvious with regards to the attainable rate, or has it turned out the wire wasn't the problem after all?

Just an update (can't edit the last post due to time limit).

I have just tested another download (Ubuntu to be specific that originally was currupt after each attempt) and that has worked fine.

My stats on the modem at the moment after being up for 2 hours and downloading around 1gb are:

Line rate: 14999 kbit/s (2358 up)
CRC: 0
FEC: 0
HEC: 37

That is compared to the thousands of FEC and HEC errors I used to have, as well as a few hundred CRC errors.

Semi positive news so far - just no sign of a speed increase.

Edited by Cyberoonie (Fri 04-Nov-11 12:57:09)

Hi Cyberoonie,

The Line Rate of 14999 looks suspiciously like it may be BT's default minimum sync rate.

I had a few problems with my connection & it ended up stuck there a few times.

If a "suitable" time lapse or a modem reboot doesn't improve speeds, you may wish to contact BT / your ISP to look at your connection.

A problem with too many modem reboots is that DLM apparently quickly believes you have a dodgy connection & will auto-restrict speeds to maintain stability, until a profile reset is carried out.
Profile resets usually require an engineer to be on site at the time.

Paul.

Maybe the trees were not affecting things...or the wire made no difference. Without seeing stats hard to say

The Line Rate of 14999 looks suspiciously like it may be BT's default minimum sync rate.

I think that's incorrect.

Not relevant to the problem, but?

In reply to a post by Cyberoonie:

Just an update (can't edit the last post due to time limit)..

The time limit is 12 hours. To me your time difference looks like about 16 minutes. Did you misread the Help as saying 12 minutes?

Better as an additional post anyway. Substantive edits are not a good idea, as even in such a short time many of the people trying to help you could have read it, and may not re-read.