Advice please

I am on ADSL Max on a pretty stable line. For several months have had a BT profile of 3000kbps and got download speeds of around 2750 kbps. Just over a week ago had a power cut which caused the router to resync at just above 4000kbps and a few days later a second power cut caused a resync to 4480kbps. Two days ago (much more than the normal 3 days) the BT profile finally reset to 3500kbps. However my download speed has remained unchanged at around 2750kbps. Surely as both the sync speed and then the BT profile have increased the download speed ought also to have increased. MAAF, my ISP say their system has picked up the profile increase but they are at a loss to know why the download speed has not increased. They do say, however, that as the speed is within BT's limits for my line they cannot raise this with them.

Surely there is something wrong here?

According to the Plusnet reps on this forum, there can be "an imbalance" somewhere else within the BT system, even when their copy of the IP Profile agrees with the BT Speed Test one. This is a mystery to everyone I have asked, but Plusnet reps seem to be able to cure it.

Are you able to see what the copy is through your MAAF control panel? Plusnet customers can see it in theirs - called Current line rate.

If you get nowhere, I suggest you post in the Plusnet forum here. I expect they look in the MAAF one as well but I don't monitor that one myself.

unfortunately it isn't available for MAAF customers

RobertoS:
just tried to find my own copy from my Plusnet account, but unable to locate anything showing 'Current line rate'. How do I get to it, please?
Scuda

Many thanks for your advice on this. I have now posted on the MAAF forum in the hope that a PlusNet rep will pick it up and repond.

In reply to a post by scuda:

RobertoS:
just tried to find my own copy from my Plusnet account, but unable to locate anything showing 'Current line rate'. How do I get to it, please?
Scuda

It could be either or both of:-

https://portal.plus.net/my.html?action=myconnection
https://portal.plus.net/my.html?action=data_transfer...

Got it! - under 'High Speed Broadband'
Many thanks for that.
Scuda

Was that from one of those links, or a different one again?

In response to:

Poster: RobertoS
Subject: Re: Advice please
Was that from one of those links, or a different one again?

Hunted around in both your links, and then found it by going to:
My Account/Connection Settings/High Speed Broadband

HTH, Scuda

Thanks in return, that'll help me signpost it for the next asker . It comes up quite often. In fact I'll put it on my website today or tomorrow, on this page.