MAC

I am moving to sky from adsl max connection the MAC my isp has sent me does not work is it because its different type of connection

Define does not work?

If moving to Sky, which is full LLU, i.e. phone and broadband are unbundled, then no need for Sky to actually use a MAC.

sky are asking for the MAC to complete my order

sky say The MAC code you provided is not valid for your telephone number

Which exact sky product are you ordering?

I would suggest phoning them, as if its a full LLU service then no need for it. The website may ask for it, as this helps to identify the line and avoid mistakes with them migrating the wrong line.

In reply to a post by MrSaffron:

Define does not work?

If moving to Sky, which is full LLU, i.e. phone and broadband are unbundled, then no need for Sky to actually use a MAC.

I have Sky and I provided a MAC code but it didn't get used but I wanted to provide it just in case it held up the migration process.

Sky Broadband Unlimited

Okay phone them up and explain it.

Beyond filling in a web form to start ordering they won't use the MAC.

I phoned them up they said to give them the MAC again and it worked this time and i have a connection date now happy days i hope