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Standard User RobertoS
(sensei) Fri 11-May-12 23:27:10
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Re: ADSL2+ on my looong rural line - UPDATE


[re: KevG123] [link to this post]
 
In reply to a post by KevG123:
Thanks

I did the round robin with 150 customer service and someone did say that I was on WBC but not ADSL2+ as it wasn't available (?)

Maybe when I can talk to the guy who put the order in for me I can jump the queue and get 2+
Sounds like first-line support with no knowledge of this process. More like what I said - waiting for a bulk (cheap) upgrade. So as you say, see if you can get onto the person you ordered through, but be prepared to pay the extra (one-off) charge for queue-jumping.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Standard User yarwell
(sensei) Tue 15-May-12 20:40:41
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Re: ADSL2+ on my looong rural line - UPDATE


[re: RobertoS] [link to this post]
 
According to modem stats my line was moved at 09:45 from alcatel to Infineon cct


so the move happened and the G.dmt is presumably the outcome of the negotiation betwixt modem and MSAN.

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User RobertoS
(sensei) Tue 15-May-12 22:24:42
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Re: ADSL2+ on my looong rural line - UPDATE


[re: yarwell] [link to this post]
 
In reply to a post by yarwell:
According to modem stats my line was moved at 09:45 from alcatel to Infineon cct
so the move happened and the G.dmt is presumably the outcome of the negotiation betwixt modem and MSAN.
No.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


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Standard User KevG123
(regular) Wed 16-May-12 10:05:56
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Re: ADSL2+ on my looong rural line - UPDATE


[re: RobertoS] [link to this post]
 
I've been told that the order went in and I was moved to the 21CN cct(s) but as my speed was under 8Mb to start with then I was left on ADSL 'up to 8 Mb'

THey are now goingto specifically order 'up to 20Mb' which will force connection to ADSL2+

I'm chasing that to be done at the moment
Standard User RobertoS
(sensei) Wed 16-May-12 10:45:49
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Re: ADSL2+ on my looong rural line - UPDATE


[re: KevG123] [link to this post]
 
Your best option is probably ADSL2 rather than ADSL2+. It might just go down to that automatically, but you can force it with a suitable router. You could also ask for that to be set, but not all ISPs understand the question.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Standard User KevG123
(regular) Wed 16-May-12 10:48:27
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Re: ADSL2+ on my looong rural line - UPDATE


[re: RobertoS] [link to this post]
 
Thanks

I'll keep that in mind

I'm hoping the att will only go up around 2db in which case I *think* my 2Wire will cope

we shall see !
Standard User yarwell
(sensei) Wed 16-May-12 12:30:26
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Re: ADSL2+ on my looong rural line - UPDATE


[re: RobertoS] [link to this post]
 
so the line is moved onto new kit but not a new service ?

Didn't know they ran the old service on the new kit, customers generally seem to stay on old kit unless moved by ISP regrading to WBC product - are BT Retail selling two different WBC speeds ?

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User KevG123
(regular) Wed 16-May-12 13:20:23
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Re: ADSL2+ on my looong rural line - UPDATE


[re: yarwell] [link to this post]
 
I think its because I have tried to jump the queue - exchange only just upgraded and no emails from BT or no knowledge from BT sales that ADSL2+ is available

There is another guy on the BT forums who has just been put onto 21CN at his exchange but is also still connected to ADSL only service

A BT forum moderator put the order in to move me to new 21cn cct but has to put an extra order in to get me on ADSL2+
Administrator MrSaffron
(staff) Wed 16-May-12 13:59:51
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Re: ADSL2+ on my looong rural line - UPDATE


[re: yarwell] [link to this post]
 
The range of WBC options which do cater for an ADSL service on WBC hardware are available to providers to pick from

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User KevG123
(regular) Wed 16-May-12 15:08:36
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Re: ADSL2+ on my looong rural line - UPDATE


[re: KevG123] [link to this post]
 
Hopefully going live with ADSL2+ in the next 24hrs

I'll let you know how it goes with stats etc
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