After receiving multiple callouts from Openreach engineers over the past year and a half regarding our continuously decreasing broadband speeds, we feel that it is time to retrieve the engineer notes that were made during the visits.
I was wondering if anyone has any advice for the wording of the letter that I must send, ie. specifics regarding tests done, etc. I have found a document online (google "fault tracker notes.pdf") detailing some types of notes, and I have asked specifically for the advanced diagnostic notes, diagnostic notes and also the technical notes. However, the problem with our line (according to the engineers who visited) is most likely the poor quality of the ducting and copper running from the cabinet to our home. Does anyone know of the best way to ask for specific detail on this aspect?