Broadband with Uno (via Talk Talk LLU), Voice with BT.
A couple of months back my broadband died. Turned out (via Uno) that work had been carried out on my voice line which resulted in an automatic cease of my broadband.
BT retail deny any work order was placed by them. BT Openreach obviously won't deal with me and are not giving Uno much info other than it originated BT Wholesale (not 100% confirmed, could be a typo).
At the moment I am out of pocket a cease fee (which perhaps I should have argued more against with Uno) but they waived all the reconnection fees.
Is it possible that Openreach were doing a real job that was accidentally assigned to my line by an as yet unknown 3rd party? Keyed my phone number in wrong or something?
Basically I'm finding it difficult to get to the bottom of where this work order on my voice line originated and hence who is really responsible for my loss of service / costs.