Why are you faffing around?
If you want a refund of the rogue charge that UNO have raised, Just take UNO to CISAS.
UNO will be running to give you your money back rather than pay for CISAS to order them to give you your money back, plus any out of pocket expenses and a few hundred quid for the CISAS costs...
UNO just take a kickback for referring your business to TalkTalk. They won't have any documents to back up their claims as they do not have any relationship with Openreach or BTw.
They will lose at CISAS. They will give you your money back way before it gets there.
Edited by partial (Tue 03-Sep-13 21:57:55)