So as the root cause is the line work causing the broadband cease, it could be argued it is the line rental CP that the OP should pursue for recompense.
The line rental CP has a right to ask Openreach what happened to cause a line cease. Uno at this stage do not.
I think the problem is that although most people on this thread understand the way it has all come about, I'm not sure what precedence there can be for a service provider to pass on 3rd party charges and then tell the consumer to go chase another unconnected party for compensation (even if they stated this in terms and conditions how enforceable that really is). I'm pretty sure this is particularly feeble in the eyes of consumer law and hence I suspect the correct avenue is to dispute with Uno.
In any case Uno charged the cease fee to my debit card on Thursday so the next chapter in this rather dull saga can continue.
I can't think of a great analogy but your contract is always with the supplier of goods, not the manufacturer. I have an invoice and charge from Uno, not Openreach.
Edited by Deft (Sat 07-Sep-13 11:28:12)