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Standard User alwall
(member) Fri 22-Aug-14 14:49:40
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Re: New build home and BT database


[re: BatBoy] [link to this post]
 
Thanks for the idea. Have done as suggested smile

BTBroadband
Standard User aquiss
(fountain of knowledge) Fri 22-Aug-14 15:50:39
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Re: New build home and BT database


[re: alwall] [link to this post]
 
As Andrew has basically stated, this is fairly normal

Orders of this nature go in as a Bronze addresses, this being that BT basically have little or no knowledge of awareness. Your voice provider places the order, which then goes to BT planning, who will then sit on the order for a short while, thus checking the address (either via Royal Mail or actually visiting the location in a van).

The address then gets moved to Gold status and off you go.

I'm not really sure why Openreach is engaging with you directly though.

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User alwall
(member) Fri 22-Aug-14 16:20:06
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Re: New build home and BT database


[re: aquiss] [link to this post]
 
Openreach engages with me because I'm special smile
Surprised you weren't aware.

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Standard User Fastman2
(member) Fri 22-Aug-14 19:35:20
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Re: New build home and BT database


[re: alwall] [link to this post]
 
very surpirsed , that assuming your speaking to the right person
Standard User JonRennie
(knowledge is power) Fri 22-Aug-14 19:37:28
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Re: New build home and BT database


[re: alwall] [link to this post]
 
Openreach Newsites...

wink Comms is hard wink
Standard User jelv
(knowledge is power) Tue 26-Aug-14 09:38:20
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Re: New build home and BT database


[re: alwall] [link to this post]
 
In reply to a post by alwall:
Developer is being vague despite questions in writing.
Any mileage in threatening to pull out if they don't get the phone sorted? That might concentrate their minds!

jelv

Plusnet user since November 2001 - not sure for how much longer
Standard User Fastman2
(member) Tue 26-Aug-14 10:50:21
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Re: New build home and BT database


[re: JonRennie] [link to this post]
 
that will be about telephny only -
Standard User alwall
(member) Thu 28-Aug-14 16:26:10
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Re: New build home and BT database


[re: MrSaffron] [link to this post]
 
Phone call today from very helpful gentleman at Openreach who is updating their database with the newly released postcodes, so that at least the existence of the new houses is recognised.

BTBroadband
Standard User alwall
(member) Thu 04-Sep-14 11:24:19
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Re: New build home and BT database


[re: MrSaffron] [link to this post]
 
My new address is now recognised by both the BT Wholesale and BT Retail checkers.
This is the cabinet/s
Numerous cabinets in this area are without FTTC or any plans to install it. (They do not appear to come under BDUK )
These being Cabs 2, 9, 12, 64 and 110
This is disappointing considering that the new housing development is a large part of the city's regeneration

BTBroadband
Administrator MrSaffron
(staff) Thu 04-Sep-14 11:41:25
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Re: New build home and BT database


[re: alwall] [link to this post]
 
Big question is whether the developers bothered to do anything more than just ensure phone lines were connected, i.e. in planning stages make sure council and Openreach was area of size of development on the way.

Generally cabinets are rolled out in a rough order based on the number of lines on each cab, so a new development is often off the radar until most built and thus is late to the planning party.

Time to make sure that the later phases of the Glos roll-out take a look.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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