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Standard User alwall
(member) Fri 22-Aug-14 08:10:06
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New build home and BT database


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Postcode for my new build house in Gloucs has been " live" on Royal Mail database for three weeks.
External cable appears to have been pulled in through the ducting into the "utilities cupboard".
How long before BT Openreach will acknowledge my house's existence on their database? I'm due to occupy within next 3 weeks (hopefully).

BTBroadband
Standard User RobertoS
(elder) Fri 22-Aug-14 12:59:22
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Re: New build home and BT database


[re: alwall] [link to this post]
 
What about the full address on the Royal Mail database?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Standard User alwall
(member) Fri 22-Aug-14 13:13:44
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Re: New build home and BT database


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
What about the full address on the Royal Mail database?


Yes it is there in full

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Standard User RobertoS
(elder) Fri 22-Aug-14 13:20:27
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Re: New build home and BT database


[re: alwall] [link to this post]
 
smile
The reason I asked is because postcode checks are notoriously unreliable on the Openreach database. Simply because a postcode can be served by multiple cabinets.

There's a possibility that the Openreach part of the installation to the estate isn't yet complete. Are there any occupied houses? If so, have you asked if they have phone supply?

Does this checker give anything?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Fri 22-Aug-14 13:21:48)

Standard User alwall
(member) Fri 22-Aug-14 13:32:59
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Re: New build home and BT database


[re: RobertoS] [link to this post]
 
It is a newly allocated postcode that was made live by Royal Mail just three weeks ago.
It is unrecognised on ANY BT database that I've encountered including the one you suggested , hence my OP.
Email correspondence with Openreach has been lengthy, circular and almost Kafkaesque!
You may indeed be correct and that Openreach didn't pull in the eternal cable but site management are somewhat vague on this!
I will be the first occupier

BTBroadband
Standard User BatBoy
(legend) Fri 22-Aug-14 13:36:22
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Re: New build home and BT database


[re: alwall] [link to this post]
 
Can you post the er.., postcode?


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Standard User alwall
(member) Fri 22-Aug-14 13:41:30
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Re: New build home and BT database


[re: BatBoy] [link to this post]
 
No

BTBroadband
Standard User BatBoy
(legend) Fri 22-Aug-14 13:50:24
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Re: New build home and BT database


[re: alwall] [link to this post]
 
Well in that case, BT will probably update within the next 3 weeks or so.

You can ask BT_Care here https://bt.custhelp.com/app/contact_email/c/4950


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Edited by BatBoy (Fri 22-Aug-14 13:52:48)

Administrator MrSaffron
(staff) Fri 22-Aug-14 13:53:19
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Re: New build home and BT database


[re: alwall] [link to this post]
 
Its keep badgering away at your ISP/voice provider and Openreach, and often a simpler route is to forget broadband ordering as this just complicates things and get the voice line activated. Also developer should take some responsibility too.

Does the site office have a telephone line and an address recognised by BT Wholesale checker?

3 weeks is not excessively long if the postcode only just made it the Royal Mail then. One presumes the developer has told Openreach that the development exists, and not just assumed that if they put ducting etc in as per published spec that Openreach will figure out that it exists for themselves.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User alwall
(member) Fri 22-Aug-14 14:39:22
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Re: New build home and BT database


[re: MrSaffron] [link to this post]
 
Site office address and its phone on BT Wholesale checker. However the postcode is different to that of the new build itself.

Still awaiting more replies from Openreach. They seem to be in a loop inasmuch as every few emails they start asking me the same questions all over again despite my answers being included in each email.

Developer is being vague despite questions in writing.

BTBroadband
Standard User alwall
(member) Fri 22-Aug-14 14:49:40
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Re: New build home and BT database


[re: BatBoy] [link to this post]
 
Thanks for the idea. Have done as suggested smile

BTBroadband
Standard User aquiss
(fountain of knowledge) Fri 22-Aug-14 15:50:39
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Re: New build home and BT database


[re: alwall] [link to this post]
 
As Andrew has basically stated, this is fairly normal

Orders of this nature go in as a Bronze addresses, this being that BT basically have little or no knowledge of awareness. Your voice provider places the order, which then goes to BT planning, who will then sit on the order for a short while, thus checking the address (either via Royal Mail or actually visiting the location in a van).

The address then gets moved to Gold status and off you go.

I'm not really sure why Openreach is engaging with you directly though.

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User alwall
(member) Fri 22-Aug-14 16:20:06
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Re: New build home and BT database


[re: aquiss] [link to this post]
 
Openreach engages with me because I'm special smile
Surprised you weren't aware.

BTBroadband
Standard User Fastman2
(member) Fri 22-Aug-14 19:35:20
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Re: New build home and BT database


[re: alwall] [link to this post]
 
very surpirsed , that assuming your speaking to the right person
Standard User JonRennie
(knowledge is power) Fri 22-Aug-14 19:37:28
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Re: New build home and BT database


[re: alwall] [link to this post]
 
Openreach Newsites...

wink Comms is hard wink
Standard User jelv
(knowledge is power) Tue 26-Aug-14 09:38:20
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Re: New build home and BT database


[re: alwall] [link to this post]
 
In reply to a post by alwall:
Developer is being vague despite questions in writing.
Any mileage in threatening to pull out if they don't get the phone sorted? That might concentrate their minds!

jelv

Plusnet user since November 2001 - not sure for how much longer
Standard User Fastman2
(member) Tue 26-Aug-14 10:50:21
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Re: New build home and BT database


[re: JonRennie] [link to this post]
 
that will be about telephny only -
Standard User alwall
(member) Thu 28-Aug-14 16:26:10
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Re: New build home and BT database


[re: MrSaffron] [link to this post]
 
Phone call today from very helpful gentleman at Openreach who is updating their database with the newly released postcodes, so that at least the existence of the new houses is recognised.

BTBroadband
Standard User alwall
(member) Thu 04-Sep-14 11:24:19
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Re: New build home and BT database


[re: MrSaffron] [link to this post]
 
My new address is now recognised by both the BT Wholesale and BT Retail checkers.
This is the cabinet/s
Numerous cabinets in this area are without FTTC or any plans to install it. (They do not appear to come under BDUK )
These being Cabs 2, 9, 12, 64 and 110
This is disappointing considering that the new housing development is a large part of the city's regeneration

BTBroadband
Administrator MrSaffron
(staff) Thu 04-Sep-14 11:41:25
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Re: New build home and BT database


[re: alwall] [link to this post]
 
Big question is whether the developers bothered to do anything more than just ensure phone lines were connected, i.e. in planning stages make sure council and Openreach was area of size of development on the way.

Generally cabinets are rolled out in a rough order based on the number of lines on each cab, so a new development is often off the radar until most built and thus is late to the planning party.

Time to make sure that the later phases of the Glos roll-out take a look.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User alwall
(member) Thu 16-Oct-14 09:57:42
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Re: New build home and BT database


[re: MrSaffron] [link to this post]
 
Thanks to an email to BT CEO's office the new estate's empty ducts were cabled and phone line installed just one week after moving in.

ADSL Broadband was switched on a few days later.

The gentleman assigned to my case has had a constant battle with BT's own systems as he's been attempting to place the necessary orders on my behalf. Fortunately he has had the resources to sort problems each time the computer has said "NO" !

BTBroadband
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