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Administrator MrSaffron
(staff) Thu 18-Dec-14 09:18:40
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Re: Broadband speed after FTTC upgrade


[re: jelv] [link to this post]
 
If the BT checker is saying only ADSL Max then yes.

The speeds match one of the banded profiles, but if this is just IPStream Max then the ISP needs to get the target noise margin reset to the standard 6dB, as the 12dB noise margin is costing you a chunk of speed.

Worth sorting out the wiring issues if any exist too.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User bickerton
(newbie) Thu 18-Dec-14 09:22:35
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Re: Broadband speed after FTTC upgrade


[re: jelv] [link to this post]
 
Without getting involved in a big technical debate, can you help me to understand what your comment means? eg does it make it more or less likely that I can get some improvement however small on my current 1.6mbps? Thanks for your help.
Administrator MrSaffron
(staff) Thu 18-Dec-14 10:15:44
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Re: Broadband speed after FTTC upgrade


[re: bickerton] [link to this post]
 
It means you just change what you need to ask the ISP to do,

1. Sort of your wiring to be optimum, ADSL faceplate and modem connected to it
2. Ask ISP to get the target noise margin reset to 6dB

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User jelv
(knowledge is power) Thu 18-Dec-14 11:17:58
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Re: Broadband speed after FTTC upgrade


[re: bickerton] [link to this post]
 
It looks like the target noise margin has been set high which is slowing you down. That will be because there are either lots of errors or lots disconnects. Could you post the stats as in your 22:37:48 post some time tonight. Seeing the rate at which errors are logged will be helpful.

Also, I hope you leave the router on all the time and avoid rebooting if at all possible. Reboots and power offs can be seen by the exchange as instability and it will slow the connection down to try and make it more stable.

jelv

Plusnet user since November 2001 - not sure for how much longer
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 18-Dec-14 20:26:00
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Re: Broadband speed after FTTC upgrade


[re: bickerton] [link to this post]
 
Looks like you are being capped to 2 Meg.

Ask ISP to remove speed cap or reduce Target NM to standard 6dB, which are 2 diff ways of asking for the same thing.

Who is ISP?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User Fastman2
(member) Fri 19-Dec-14 09:13:03
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Re: Broadband speed after FTTC upgrade


[re: bickerton] [link to this post]
 
There will be no benefit if you are on a ADSL line as you line will not be routerd via the fibre -- you will only beneift if you are ably to purchase as FTTC servie if you choose to remain on ADSL or are out of distance for FTTC no change
Standard User bickerton
(newbie) Fri 19-Dec-14 09:30:57
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Re: Broadband speed after FTTC upgrade


[re: MrSaffron] [link to this post]
 
Thanks Mr Saffron. Will do later today.
Standard User bickerton
(newbie) Fri 19-Dec-14 09:34:05
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Re: Broadband speed after FTTC upgrade


[re: jelv] [link to this post]
 
Thanks for your advice jelv. For some unknown reason I can't get into my router now to see the stats. I'll sort this out during the course of the day and post the stats asap.
Standard User bickerton
(newbie) Fri 19-Dec-14 10:30:37
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Re: Broadband speed after FTTC upgrade


[re: jelv] [link to this post]
 
I've been trying for 30 minutes to get into my BT Home Hub 3 router. I checked the address 192.168.1.254 and I've tried 3 different browsers but keep getting a message that says the page cannot be displayed. It worked yesterday but not today for some reason. Suggestions welcome.
Administrator MrSaffron
(staff) Fri 19-Dec-14 10:57:22
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Re: Broadband speed after FTTC upgrade


[re: bickerton] [link to this post]
 
Probably just the HH3 being a HH3 they are not the best devices

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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