BT WHOLESALE AVAILABILITY ERROR

Can anybody help? I had a TalkTalk line but they refused to help so I cancelled them. I now have a new line installed for over a week now. The openreach engineer said I couldn't find your pairs because they have the wrong CAB listed.
He assured me this would be corrected but it still hasn't. I cant order fibre while everybody else around me can .

Mr Saffron can you help?

Who is the new line installed via?
It takes a few days from install of a new line to it going into the databases.

Given the great vanishing of the holiday season would be best to save any pestering of people until the New Year now.

It is via the post office. Yes it took a week to appear on the checker but wrong can data😱

Happy Crimbo Everybody. I don't suppose a bt wholesale employee vacates these forums who could help me out

Happy New Year To all. Any updates on this? Been waiting a total of nearly 3 months to order.
Mr Saffron please I beg you ....

Who do you pay line rental to?

PO but they don't do FTTC. I was with TalklTalk and this whole debacle made me leave.

So what does this checker say? www.dslchecker.bt.com

mark - "I now have a new line installed for over a week now." - have you ACTUALLY physically had a 'new line' installed or just changed providers with the same phone number? There is a big difference!

As BatBoy says, post your (telephone and address de-identified) checker results here - it should have a cabinet number for you unless you are 'EO'.

If the PO cannot offer FTTC (and it looks as if they are 'unable'???!!! for some unknown and not understandable reason) change supplier.

Email me on Monday afternoon address is in the signature with details of the line and will start the hunt for information and pester the right people if things look broken