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Standard User markybaby76
(newbie) Tue 23-Dec-14 10:30:30
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BT WHOLESALE AVAILABILITY ERROR


[link to this post]
 
Can anybody help? I had a TalkTalk line but they refused to help so I cancelled them. I now have a new line installed for over a week now. The openreach engineer said I couldn't find your pairs because they have the wrong CAB listed.
He assured me this would be corrected but it still hasn't. I cant order fibre while everybody else around me can frown.

Mr Saffron can you help?
Administrator MrSaffron
(staff) Tue 23-Dec-14 10:50:35
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: markybaby76] [link to this post]
 
Who is the new line installed via?
It takes a few days from install of a new line to it going into the databases.

Given the great vanishing of the holiday season would be best to save any pestering of people until the New Year now.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User markybaby76
(newbie) Tue 23-Dec-14 11:55:21
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: MrSaffron] [link to this post]
 
It is via the post office. Yes it took a week to appear on the checker but wrong can data😱


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Standard User markybaby76
(newbie) Fri 26-Dec-14 09:27:41
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: markybaby76] [link to this post]
 
Happy Crimbo Everybody. I don't suppose a bt wholesale employee vacates these forums who could help me out
Standard User markybaby76
(newbie) Sun 04-Jan-15 13:48:57
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: markybaby76] [link to this post]
 
Happy New Year To all. Any updates on this? Been waiting a total of nearly 3 months to order.
Mr Saffron please I beg you ....
Standard User BatBoy
(legend) Sun 04-Jan-15 14:36:20
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: markybaby76] [link to this post]
 
Who do you pay line rental to?


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Standard User markybaby76
(newbie) Sun 04-Jan-15 14:41:12
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: BatBoy] [link to this post]
 
PO but they don't do FTTC. I was with TalklTalk and this whole debacle made me leave.
Standard User BatBoy
(legend) Sun 04-Jan-15 14:48:50
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: markybaby76] [link to this post]
 
So what does this checker say? www.dslchecker.bt.com


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Standard User mikejp
(regular) Sun 04-Jan-15 15:03:26
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: markybaby76] [link to this post]
 
mark - "I now have a new line installed for over a week now." - have you ACTUALLY physically had a 'new line' installed or just changed providers with the same phone number? There is a big difference!

As BatBoy says, post your (telephone and address de-identified) checker results here - it should have a cabinet number for you unless you are 'EO'.

If the PO cannot offer FTTC (and it looks as if they are 'unable'???!!! for some unknown and not understandable reason) change supplier.
Administrator MrSaffron
(staff) Sun 04-Jan-15 16:54:48
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: markybaby76] [link to this post]
 
Email me on Monday afternoon address is in the signature with details of the line and will start the hunt for information and pester the right people if things look broken

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User mikejp
(regular) Sun 04-Jan-15 17:39:45
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: MrSaffron] [link to this post]
 
Cabinet 2 no-go, but 11 is enabled.
Standard User markybaby76
(newbie) Tue 06-Jan-15 18:06:09
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: MrSaffron] [link to this post]
 
Any update on this?
Standard User markybaby76
(newbie) Thu 08-Jan-15 19:49:03
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: MrSaffron] [link to this post]
 
Any luck with this? Just after an update really.
Administrator MrSaffron
(staff) Thu 08-Jan-15 20:05:28
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: markybaby76] [link to this post]
 
Nothing yet, will pester on Friday

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User markybaby76
(newbie) Fri 09-Jan-15 09:28:42
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: MrSaffron] [link to this post]
 
Ah thank you. I assume by that you have found the discrepancy.

Mark
Standard User markybaby76
(newbie) Sat 10-Jan-15 14:06:35
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: MrSaffron] [link to this post]
 
Anything? Sorry for being a pain.
Administrator MrSaffron
(staff) Sat 10-Jan-15 14:28:25
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: markybaby76] [link to this post]
 
These things take time, patience of a Jedi is useful

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User jelv
(knowledge is power) Sat 10-Jan-15 21:24:09
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: markybaby76] [link to this post]
 
I suggest you should remember Andrew is doing this as a favour and back off hassling him.

jelv

Plusnet user since November 2001 - not sure for how much longer

Edited by jelv (Sat 10-Jan-15 21:24:33)

Standard User mikejp
(regular) Sun 11-Jan-15 08:38:11
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: jelv] [link to this post]
 
Seconded! Since you appear to be dealing only with Andrew, and not answering other queries here, you should revert to email and stop clogging this forum.
Standard User markybaby76
(newbie) Sun 11-Jan-15 11:22:16
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: mikejp] [link to this post]
 
All I was doing was finding out some info. It is all new to me having an error in the checker.
If it is ok with Andrew I will leave it to him to email me when things are moving.
Standard User BatBoy
(legend) Sun 11-Jan-15 11:35:31
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: markybaby76] [link to this post]
 
Can you answer what does this checker say? www.dslchecker.bt.com


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Standard User markybaby76
(newbie) Fri 23-Jan-15 11:20:05
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: MrSaffron] [link to this post]
 
Thank you so much Mr Saffron. Fibre Multicast Available.

Kudos x 10000000000000
Standard User BatBoy
(legend) Fri 23-Jan-15 13:46:42
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Re: BT WHOLESALE AVAILABILITY ERROR


[re: markybaby76] [link to this post]
 
TV will be ok then.


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