Hi hope someone can enlighten me. Our market 1 exchange WWCHLL has just been upgraded to 21cn by BT. I have been with ZEN since we first got adsl max in 2006.So the dsl checker said adsl2 and 2+ would be available from july 31. On checking on july 22 it said Available so i phoned zen and inquired if that was the case and they said yes i can switch to adsl 2+ in approx 5 days. So on 31/07 i was switched to adsl2+ all good and fine.
I was only checking to see if fibre would appear in the not too distant future so was a pleasant surprise. (work starts on installing a cab on Nov 9 as we are E.O.lines here so fibre is coming.)
So as i was on the old 20cn i had the zen 8000pro which gave 500gb allowance.
When notified of the price rise to £40 per month i downgraded to the 200gb package .
with phone line rental included for i think a couple of pounds a month less than i was paying for the 8000pro.
When i ordered the adsl2 broadband active i was told over the phone that i would pay more for the phone line rental £16.99 and less for the B/B active £16.00 so a couple of pounds cheaper again and UNLIMITED allowance. Checking the portal shows the 200gb allowance is still there so i phoned and asked why only to be told it is correct. i have looked at the website the forum and the faqs nowhere can i see anywhere saying that broadband active is capped at 200gb.
I was told its because our exchange is in a high cost area . Surely that is not the case now we are upgraded to 21cn.