Has anyone else experienced this situation?
We have a BT line in a "fibre" enabled area which is configured as an ADSL2+ line but which we now wish to upgrade to "fibre". When we originally configured the line we knew the FTTC Cabinet that the line was connected to would give around 25Mbps download speed when we upgraded.
In the intervening period and unknown to us the local County Council as part of their "superfast" broadband upgrade plan placed an order on BT / OR to upgrade the potential line speed to >30Mbps download speed.
Subsequently BT / OR installed a new AIO (All In One - FTTC / PCP combined) unit midway between our line termination building and the previous FTTC / PCP combination. BT / OR then physically transferred our BT line from the original PCP to the AIO. We understand this is called a live to live migration.
At this point BT / OR lost control of the line records and as a result we cannot now use the DSL checker to determine the potential line speed or "fibre" options. The "fibre" checker shows that we are in a "fibre" enabled area but when we talk to our ISP they tell us they cannot place a "fibre" order.
Over a period of approximately 4 months we have been in touch with the County Council who have in turn contacted BT / OR who have told the Council they know about the incorrect records but can give no indication as to when they will be corrected.
From line checks we know the issue could be affecting hundreds of subscribers on the particular exchange. The OFCOM broadband map is incorrect as a result the re-engineering and although we have threatened to involve OFCOM it is obvious BT/OR is not bothered.
Any advice / suggestions on a way forward would be most welcome.