What is the BT Openreach speak for....

Asking BT to remove the existing drop-wire from the pole which is anchored on the fascia board on one corner of the house, where it disappears through a hole into the roof space and instead to run a new drop-wire to an anchor point on the fascia board on a different corner of the house, from same pole, and running it down and through the wall to a new NTE. Retaining both telephone number, call-sign number and FTTC

I was recently involved with similar for a business line, where BT decided it best to do this via a new telephone number and then move the service. This was for new ADSL My fear should this be the way forward, is that my FTTC port gets used for another customer and my call-sign number ceased since I believe no longer offered?

Cheers!

So, with no mention of the broadband side of things, you contact the supplier of your voice services, and request a ‘Shift of NTE’ on directory number.

No need to provide full gory details.

Tea, a polite discussion of the relocation and cable run to the Openreach bod on the day .... and that should be that.





p.s. you may need to be firm with the OR person, especially if it’s contractor.

In reply to a post by Zarjaz:

p.s. you may need to be firm with the OR person, especially if it’s contractor.

Agreed, especially if its a Kelly Engineer, they love to cut corners by tucking cables under the carpet instead of going round a door frame

Paul

Thanks Zarjaz

In reply to a post by Zarjaz:

p.s. you may need to be firm with the OR person, especially if it’s contractor.

For the village hall job, the Kelly guy wanted to use a piece of existing drop-wire which was on the building which would have meant two junction boxes. Luckily, being a BT Business line I had been given a number to call if any problem. I whilst he was phoning his guy complaining that I would not let him use the old wire and that the pole was dangerous, it was; it had a red label on it saying so which I had advised when I requested the job, I was on the phone to my girl at BT Business. She won.

Later two proper OR guys arrived with a cherry picker and did a proper job...

Cheers!

I put the request into BT earlier today. Openreach will be attending p.m. on 30th September.

Hopefully Howard an Openreach Engineer who lives up the road rather than a contractor.

Will get some biscuits in!

Cheers!

Will get some biscuits in!

There is a direct equation between the sort of biscuit offered and the job done.

The knack is matching the correct biscuit to the engineer. And don’t be no smart-[censored] and believe a proffered selection tin will cover all eventualities ....

... the game is afoot. I’ll cross my crimpers for a successful outcome for you.

I was lucky I had the correct amount and also gave the engineer a brand new battery (left behind by a builder several months back) for the exact drill he used.

And I got an awesome install

Paul

... but what sort of biscuit ?

In reply to a post by Zarjaz:

... but what sort of biscuit ?

Do you really need to ask
I thought we already discussed this before LOL

Paul

Looks like Rich Tea or Marie biscuits are not going to cut the mustard then...

Cheers!