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Standard User shtu
(fountain of knowledge) Wed 29-Jan-20 11:44:07
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Re: ESPCK Exchange - New cabinets, fibre laid, now what?


[re: kitcat] [link to this post]
 
I can give examples, but don't know if posting publicly is acceptable.

I have loads of example addresses that can be used, now I know what I'm looking for.
Administrator MrSaffron
(staff) Wed 29-Jan-20 12:09:00
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Re: ESPCK Exchange - New cabinets, fibre laid, now what?


[re: shtu] [link to this post]
 
Email me [email protected] and can pester...

Need your address, plus the address of the property on same pole that can order. If you can spot safely the DP number on the pole that helps to avoid confusion.

All in Ones if full would show as capacity and waiting list messaging. Possibly things are waiting on a live to live migration if you are on a very slow VDSL2 service currently, no idea what you are using now.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User shtu
(fountain of knowledge) Wed 29-Jan-20 12:51:49
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Re: ESPCK Exchange - New cabinets, fibre laid, now what?


[re: MrSaffron] [link to this post]
 
Thanks, I'll put some stuff together and send it over.

I'm currently still on ADSL, via (the wrong) cabinet 11. smile


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Standard User shtu
(fountain of knowledge) Wed 29-Jan-20 13:46:39
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Re: ESPCK Exchange - New cabinets, fibre laid, now what?


[re: shtu] [link to this post]
 
It's deffo some sort of data error.

dslchecker <by postcode and address> = Cab 21
dslchecker <by phone number> = Cab 11

Neither result shows VDSL info.

I'll finish putting data together, and send it over. smile
Standard User witchunt
(experienced) Wed 29-Jan-20 14:06:05
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Re: ESPCK Exchange - New cabinets, fibre laid, now what?


[re: shtu] [link to this post]
 
Check against the DPs if you can. Ive a feeling your DP has been missed out in the rearrangement
Standard User witchunt
(experienced) Wed 29-Jan-20 14:08:48
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Re: ESPCK Exchange - New cabinets, fibre laid, now what?


[re: shtu] [link to this post]
 
That wont be the cause of it. Lines are rearranged on a per DP basis.
Your still a retail customer anyway.
Standard User kitcat
(experienced) Wed 29-Jan-20 15:15:24
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Re: ESPCK Exchange - New cabinets, fibre laid, now what?


[re: shtu] [link to this post]
 
shtu

Employee benefit is still a retail line so should have been covered, if you are the only person on the DP it could have been missed, as Witchunt says. If there are others from the DP they should all have been done.

If you are the only one the extra distance may mean that you wouldn't get enough benefit and therefore haven't been moved. ( under about 15Mb result)
Standard User shtu
(fountain of knowledge) Wed 29-Jan-20 15:40:15
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Re: ESPCK Exchange - New cabinets, fibre laid, now what?


[re: kitcat] [link to this post]
 
In reply to a post by kitcat:
if you are the only person on the DP it could have been missed


If by "DP" we mean "Telegraph Pole", I think this is it - streetview is showing the neighbours are on a different pole from me, and only my house is fed by the pole outside. However, none of the overhead stuff has changed when the cabinet was installed, though they did run fibre overhead past my house and beyond.

Looking at the distance plus the DSLChecker data (did you know my postcode has 90 addresses? I do now!), a move onto the same cabinet as all my immediate neighbours had would move me from 1.8Mb-ish to 80Mb. You can see why I'm narked! smile

I will get the IDs off a few poles tonight and write it all up. I now have a Massive Spreadhseet - as I say, I'm the only address in that postcode that shows as connected via Cab 21 (I'm not), but has no VDSL data.
Standard User witchunt
(experienced) Wed 29-Jan-20 16:06:59
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Re: ESPCK Exchange - New cabinets, fibre laid, now what?


[re: shtu] [link to this post]
 
If you are Openreach you could try posting on Workplace, or try whatever the friends and family helpline is called now.
Standard User RobertoS
(elder) Wed 29-Jan-20 16:42:02
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Re: ESPCK Exchange - New cabinets, fibre laid, now what?


[re: shtu] [link to this post]
 
In reply to a post by shtu:
In reply to a post by kitcat:
if you are the only person on the DP it could have been missed


If by "DP" we mean "Telegraph Pole", I think this is it - streetview is showing the neighbours are on a different pole from me, and only my house is fed by the pole outside. However, none of the overhead stuff has changed when the cabinet was installed, though they did run fibre overhead past my house and beyond.
Earlier you said:-
In reply to a post by shtu:
My neighbour, 100m away and USING THE SAME OVERHEAD POLES AND CABLE that I'm on,

"is served by Cabinet 21
(Your capitals, not mine smile). Which is correct? Or is yours last in the chain and 100m was too far for a dropwire?

An overhead fibre might be what is serving the new cabinet. It wouldn't be directly relevant.

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Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
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