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Yammer
(newbie) Tue 10-May-11 11:31:49

Acquiring MAC Code

[link to this post]

I've been trying to get hold of my MAC code from customer support since 06/05. They keep telling me the MAC request is pending from their BT Wholesale utility.

Is the delay fairly typical?

Is anyone else having similar issues?

krazykizza
(fountain of knowledge) Tue 10-May-11 12:23:15

Re: Acquiring MAC Code

[re: Yammer] [link to this post]

If after 5 working days they have not complied with your request in attaining a MAC code, then your well within your rights to complain. Ofcom order ISPs to provide one within this time frame. I've had codes given to me over the phone before, its instantly generated.

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Yammer
(newbie) Tue 10-May-11 13:23:04

Re: Acquiring MAC Code

[re: krazykizza] [link to this post]

After several phone calls and promises of callbacks and emails, I just called them and they generated/handed the MAC code over in an instant. Crazy stuff. Thanks for your help.

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