Windows Vista Internet problem with Speedtouch 585

I wonder if anyone can help with a frustrating failure to access the Internet through a Speedtouch 585 v. 6 router using a laptop with Windows Vista? I see there was a message earlier this year in this forum on a similar topic, but no reply, so I hope that this time someone has an answer!

The story so far:

The Vista laptop, which belongs to a family member, connects to the Internet using the ISP's USB modem and also using an old D-Link DSL-504 wired router that I lent them.

They wanted the advantages of wireless access, so I recommended the Speedtouch 585, since I've used one happily for several months - and I bought it for them. This has unfortunately proved to be something of a white elephant as it won't work with the shiny new laptop.

The router connects correctly and I can access the Internet using my own laptop, with Windows XP, either using an Ethernet cable or wireless access (I left access open to make connection straightforward). So far so good.

The Vista laptop refuses to connect to the Internet either by wire or wirelessly. It will see the router, it identifies it correctly by name and ID and I can use the Vista laptop to log into the router's web interface. Vista's diagnostic routine tells me it has local network connection but no Internet access.

No matter how many times I do 'ipconfig /release' and 'ipconfig /renew' and re-boot the machine, it will get no further. As I've no other experience of Vista at any other time, at first I thought it was some security setting - but if it is, I can't find the solution.

The nearest I can get to a diagnosis from Vista is the message that comes when I ask it to tell me why the connection to the Internet is marked by a red cross in the graphical representation: 'There may be a problem with your DNS configuration.' Searching a bit further by following a link to the Microsoft site, I found Microsoft KB 928233: 'Windows Vista cannot obtain an IP address from certain routers or from certain non-Microsoft DHCP servers'. This does not identify particular models of router - does anyone know if this is the problem, and if so, how to cure it? The Microsoft article talks in rather scary terms about modifying the registry, which I'm reluctant to do, as a not very technical person, to someone else's machine!

The router has a fairly up-to-date version of the software: about 6.1, I think, if that makes any difference, and the Fujitsu-Siemens Amilo Pi 1505 laptop uses Windows Vista Home Premium. I have checked on the Fujitsu site and the latest wireless card driver seems already to be installed.

Any help will be much appreciated.

Have you tried disabling IPv6 on the laptop? http://www.microsoft.com/technet/community/columns/cableguy/cg1005.mspx is one guide for it. It could be that the Speedtouch is at least partially IPv6 aware and is causing the problem (since Vista 'prefers' IPv6 over IPv4)

Many thanks for the quick response! This suggestion sounds less scary than altering the registry, so I'll certainly give it a try when I'm at their house - and let you know if it works.

Since this is a popular router, I wonder if other Vista users are having similar problems?

I would suggest you check for any newer Drivers for the Network cards, if there are any.

Also, could you list the IPConfig settings, if you don't mind:

Command Prompt:
ipconfig /all > c:\ip.txt
for example will save the settings to a txt file on your C:\ Drive.

As it may be similar to an issue I had when I tried Vista, and don't know whether to mention as a possible fix. As I've not seen anyone else on the internet have a similar problem, which may mean it's PC hardware dependant.
If it was like mine you might see that it has a mixture of 192.168.1.254 and 10.0.0.138, in the gateway, DNS, DHCP IP's given in ipconfig.
So to fix it I removed the 10.0.0.138 from the router configuration.

Edited by Clovis (Tue 09-Oct-07 02:11:36)

My sister's 585v6 doesn't do DHCP properly - it doesn't hand out any default gateway address at all (she uses XP wirelessly). Static IPs work fine. I've never done any diagnostics/firmware updating seeing as she only has a few devices on her network.

See if changing to static IPs makes it work.

Edited by smaugy (Tue 09-Oct-07 03:32:37)

Using a 585 v6 here with an Acer laptop & Vista Home Premium, no issues at all.

baldur

Thanks to everyone for the answers posted here so far - they certainly give me some options to try when I'm next at my daughter's house. I'll post the results here in a few days - and hope to have it solved!

If anyone else has any experience with this problem, I'd be glad to hear any further suggestions in the meantime.

Well if your not gonna be able to check easily, i guess I might as well post my suggestion.

1. To get to the Main Menu at anytime, type: http://speedtouch.lan in your web browser.
Probably best to add this to a Favorite / Bookmark / Shortcut if you have n't already done so.



2. Backup the original configuration (if you need to), you can always restore the router to factory defaults at any time, then re-add your own settings manually again.

First might be a idea to backup the original settings:
Menu -> Speedtouch -> Configuration -> Save or Restore Configuration
Shortcut Click Here
Save your current settings to you PC, for later.

<Restoring>
You can restore the previous config at a later date if you like by specifying the "ini" file you saved, by using the option in the page mentioned above.
If you have problems restoring, try holding down the Reset button for about 10 secs,to power down and will default to factory settings will be reinstated. Then try to restore.



3. Removing the 10.0.0.138 Static Gateway IP / Mask.
Menu -> Home Network -> Interfaces -> LocalNetwork -> Configure (Top Right)
Shortcut Click Here
You should see 2 Static IP Address/Masks for 10.0.0.138 and 192.168.1.254. (DEFAULT)
Delete the 10.0.0.138

Also I thought I might mention that I also changed the default 192.168.1.254 -> 192.168.1.1
(personal preference, like most other routers)

Then maybe press the RESET button or Turn Off the router after the changes to take affect.
Then do ipconfig /release then ipconfig /renew or try repairing the LAN in the connection status.



4. Turn off Web Browsing Interception (Optional / Suggestion)
Menu -> Speedtouch -> Configuration -> Configure (Top Right)
Shortcut Click Here
Default setting is Automatic, when enabled and no detectable ADSL signal or connection can be established the Router will re-direct you to the Routers inbuilt waiting page informing you of that there is no signal, etc.
I would suggest setting it to Disable, this will speed up loading of websites slightly, and when your router cannot establish a connection you will get the usual error loading page holder in your Web browser.



5. Assign your PC to a static IP (Optional / Suggested in another post)
Easy Way:
Menu -> Home Network -> Devices -> #DeviceName# -> Configure (Top Right)
Shortcut Click Here, then click "EDIT" to the right of the Device you require.
Tick the "Always use the same address:" tickbox and click apply.

Proper Way:
Is not easy if you want to do it properly, it involves using the Command Line Interface, through Telnet to the router.
You need to know the MAC address of your network card, and can't be allocated temporarily already, if I remember correctly (could be wrong), so you ideally need to have a spare Laptop / PC to configure the router.
You need to send a command like the one below into the CLI, replacing the xxx with the IP you wish to allocated (must be within the DHCP pool range) and the MAC address of the Network card to allocate.

dhcp server lease add clientid=01:xx:xx:xx:xx:xx:xx pool=LAN_private addr=192.168.xxx.xxx leasetime=0 expirytime=0

You can get the MAC address, from the ipconfig /all listed as Physical Address for the network card.

For example:
dhcp server lease add clientid=01:00:13:8f:71:c7:b9 pool=LAN_private addr=192.168.1.65 leasetime=0 expirytime=0




NOTE:
If your gonna print this off, then you should be able to follow this with no problems, or if you like to use the shortcut links I made, a suggestion would be to save this post as a HTM file or copy and paste into a Word Document, if you don't have access to a Printer and put the file on a CD or USB Pendrive for reference.

I've read through it and hope that it makes sense, not just to me but to others. I may have made a few mistakes in terminology, but should be understandable.
Hope you have better luck with setting up the router and get it sorted, which whatever method that solves it.

vista networking is a pain I would first suggest the network drivers as I have a pc thats establishes a lan conenction but dhcp failed it just got a generic ip address and static ip worked so I didnt even think of checking the driver. But I installed a new beta driver for it and immediatly dhcp started working as it should this is on a 585v6. In addition there is some registry settings for vista that help improve compatability with some routers but I dont think they needed for the 585v6 and the replies before mine suggest they not needed.

So I would suggest
disabling ipv6
checking for new network card drivers
disabling the inbuilt windows firewall may help
force enabling network discovery
toggling upnp in both windows and on the router

Hi all,

I am having exactly the same problem - cant get a vista laptop onto the Speedtouch 585v6 wireless network - same symptoms as described in the original post. I already have an XP laptop working fine.

Interestingly, I does connect when I turn off all security on the wireless network, leaving it unsecured. Then the vista laptop connects no problem. Anyone have any ideas on this?

Obviously it is not ideal to leave the network unsecured! Ill try the solutions given in the posts above and get back with how i got on.

Thanks,

Joe