Seeing as the thread has resurfaced, did you ever get any sense back?In reply to a post by wannabemedic:I've sent a complaint to AOL for the tripe they churned out on the phone yesterday, about BT being responsible for the upload speed and AOL being responsible for download. Makes me wonder how someone could make it into public-facing tech support with that level of knowledge!
Can you give us a link to what samknows says about the exchange, there could be a clue there to what you are actually on.
My broadband basic info/help site - www.robertos.me.uk
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My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.