Should DSL be always synced?

Hi, with talktalk (don't ask) and tiscali before (don't ask) and for years everything's been fine. We leave our Speedstream 4400 (yer, very old) on all the time and the DSL light has always been on 100% of the time.

2 weeks ago we've started to lose sync. Sync has benn going on/off for 1-2 days at a time. We've persuaded to get talktalk to give us an up-to-date modem/router.

My question is - under normal circumstance should DSL be synced 100% of the time. Secondly, asuming the modem and connections at the subscriber end are all OK, what could the reasons be for the DSL sync being eratic like this. (we're low uses and also have talktalk phone package - the phone works fine.) thanks.

It should be connected almost 100% of the time and if it is dropping then it could be due to a number of factors...

Poor line, faulty equipment, bad weather... The list goes on...

Thanks. Does the modem/router equipment at the subs end determine how good a line test the ISP can do? What I'm saying is if we replace our ancient Speedstream 4400 with a modern modem/router will that make the ISPs job easier to work out what the problem is?

I don't think so but hopefully someone else can answer that...

If the new router you're getting always TT to remotely log in to the router, it will allow them to change settings themselves rather than telling you what to do. So in that respect, it can help them to diagnose line problems but as for 'seeing' the problem better, it won't help one iota.

In terms of remote access to change settings no difference. The data available to talktalk is actually data exchanged by modems to the hardware in the exchange

The thing you need to do is find out where the ADSL modem stats are in the router, and look at these yourselves. ISP support is not going to spend the time looking at these daily for a line that is just one of millions.

DSL modems do resync, usually as a result of a noise spike, or for example ice causing problems with a joint, or snow weighing down overhead cables and making a connection intermittment

And they can just die, slowly.

Hi,

As Andrew described above there are multiple variable to take into consideration.

However if you are experiencing any issues and require support please feel free to tweet us @TalkTalkCare or contact us via the TalkTalk Members Forum


Regards

Mark
TalkTalk Online Community Department