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Standard User Apprentice
(knowledge is power) Mon 05-Mar-12 09:07:41
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Re: Dead router and dead internet at the same time?


[re: leo77] [link to this post]
 
is there a webpage or link that lists typical normal stats?

Select your router from the list:

http://www.kitz.co.uk/adsl/frogstats.php

Alastair

omadasafisho
Standard User OCdragon
(experienced) Mon 05-Mar-12 10:53:29
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Re: Dead router and dead internet at the same time?


[re: burakkucat] [link to this post]
 
Yes, sorry!!

Intel E4300 OC with 2GB RAMs,Speedtouch 585 Modem/Router and Windows XP Pro

O2 Standard ADSL2+ Broadband!
Standard User leo77
(newbie) Mon 05-Mar-12 11:03:05
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Re: Dead router and dead internet at the same time?


[re: Apprentice] [link to this post]
 
Thanks, I know where to find the stats, but I couldn't find a webpage that clearly explains what they should be, it's all very confusing out there, from one page I found, my stats are "good", but not "very good" or "outstanding".

Here they are:

Downstream Rate: 3069 kbps
Upstream Rate: 445 kbps
Downstream Margin: 25 db
Upstream Margin: 21 db
Downstream Line Attenuation: 37 db
Upstream Line Attenuation: 10 db
Downstream Transmit Power: 11 db
Upstream Transmit Power: 19 db

One thing I noticed is how low the downstream rate is, it definitely used to be higher than that.

Leo


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Standard User OCdragon
(experienced) Mon 05-Mar-12 11:23:56
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Re: Dead router and dead internet at the same time?


[re: leo77] [link to this post]
 
"The new router works, lights ok, I access the configuration page, but I keep getting a red internet light - DSL is up, but cannot log into the internet.!

From your above and recent tested statements, you do have some kind of DSL connection, but your Internet PPP is definitely down somehow, i.e. no logical data connection to your ISP data server, and that is why you cannot be recognised and use their internet!
Normally this cause could be:
a) high burst-errors in your DSL connections and hence it is NOT recognised in your logging-In procedures during your ISP's PPP logging-In procedures, (but unless it were permanent, sometimes you may still log-in) or
b) incorrect User Name &/ Passsword given, or
c) your ISP screw up???
d) Incorrect Modem's configurations such as VP, logical data link selection etc. or
e) your PC/laptop Ethernet configurations/connections having problems.

As for your STAT., mostly depending on your line attenuations and errors, which could affect your SNRs (should be around 5-6 dbs typical) and hence your Sync speed with times. However, for a typical <= 50db downstream line-attenuation and 5-6 db SNR, your downstream Sync Speed should be better than 5-6 Mbps!! Just a guess.

Intel E4300 OC with 2GB RAMs,Speedtouch 585 Modem/Router and Windows XP Pro

O2 Standard ADSL2+ Broadband!
Standard User OCdragon
(experienced) Mon 05-Mar-12 11:38:35
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Re: Dead router and dead internet at the same time?


[re: leo77] [link to this post]
 
"Downstream Rate: 3069 kbps
Upstream Rate: 445 kbps
Downstream Margin: 25 db
Upstream Margin: 21 db
Downstream Line Attenuation: 37 db
Upstream Line Attenuation: 10 db
Downstream Transmit Power: 11 db
Upstream Transmit Power: 19 db
"

For your above 37db downstream attenuation, your corresponding SNR was 25db, which is too HIGH, but your Sync Speed was only just over 3Mbps, which is too LOW, and unless there is a deliberate speed-cap some where. Apart from speed-capping, It appears to me that you have a "noisy" DSL/line connection, which causes your ISP's PPP section intermittently failed.
Have your check your phone line?? If BT line, try to dial 17070 and choose Option 2 for Quiet Line Test and it should be "almost quiet".

Intel E4300 OC with 2GB RAMs,Speedtouch 585 Modem/Router and Windows XP Pro

O2 Standard ADSL2+ Broadband!
Administrator MrSaffron
(staff) Mon 05-Mar-12 11:45:50
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Re: Dead router and dead internet at the same time?


[re: OCdragon] [link to this post]
 
25dB margin is an odd target figure, so I'd restart the router to get a set of more meaningful numbers

Also if getting these figures the DSL is working, just that authentication is an issue. How sure are you that the username/password VPI/VCI, PPPoA VCMUX settings etc are all correct?

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User burakkucat
(committed) Mon 05-Mar-12 17:37:20
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Re: Dead router and dead internet at the same time?


[re: OCdragon] [link to this post]
 
No problem, it's easily done! wink

-----------------------------------------------------

100% Linux and, previously, Unix.
Standard User leo77
(newbie) Tue 06-Mar-12 20:08:17
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Re: Dead router and dead internet at the same time?


[re: ggremlin] [link to this post]
 
Thanks for all the comments from everyone here. The phone was making some crackling noises when I turned the modem on (but not when the modem was off). Maybe some shorted wires?

In any case I ended up cancelling with plusnet, every email they sent me mentioned the £60 charge if the engineer came for a visit and the fault was with my internal wiring, which I am not sure - it could be... I don't want to risk it.

So I cancelled it and went for 3g mobile broadband instead.

However the mystery is probably going to remain unsolved - what killed my router?
Standard User RobertoS
(sensei) Tue 06-Mar-12 20:12:44
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Re: Dead router and dead internet at the same time?


[re: leo77] [link to this post]
 
Isn't that going to restrict you rather a lot, or very rapidly eat up an extra £60 compared to landline broadband? And keep eating.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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