Alternative to Brightbox Router?

Hi,

We have a client with a Brightbox router from Orange.
The router seems to have an issue which causes packet loss during VoIP calls.

I'm not familiar with the Brightbox router although I know that Orange supply it as part of their fibreoptic service.

Is it any different to other ADSL2+ routers? Can it simply be replaced by another adsl router, or is there something special about it?

Thanks
Dan

I have found the BrightBox an excellent router, tho' I don't use VoIP. You sure it's not a wiring/noise issue?

Anyway, it is a normal router except the Broadband Username is limited to Orange ones. It can be replace by most other generic ADSL routers and all the settings can be lifted from the BrightBox. Before the BrightBox I used the Netgear DG834G series successfully.

Its not a wiring issue because video and files download fast and smoothly.
It may be a noise issue but ping tests show quite a smooth connection.

I've asked the client to try out their old Orange provided Netgear router and see if its any better.

Thanks for your reply.

If it's the Orange branded Netgear DGN1000, I don't think there are good reports of that, but it might show if the VoIP issue is particular to the BrightBox.

In reply to a post by danjourno:

Hi,

We have a client with a Brightbox router from Orange.
The router seems to have an issue which causes packet loss during VoIP calls.

I'm not familiar with the Brightbox router although I know that Orange supply it as part of their fibreoptic service.

Is it any different to other ADSL2+ routers? Can it simply be replaced by another adsl router, or is there something special about it?

Thanks
Dan

I�ve found the Orange EE Bright Box router very configurable and a really great router. Does the router have the latest (coloured green) EE firmware?

I have not used VoIP (Voice over Internet Protocol) with it though.

http://www.voipmechanic.com/qos-for-voip.htm

http://en.wikipedia.org/wiki/Voice_over_IP

Edited by deleted (Wed 28-Nov-12 13:41:10)

In reply to a post by E7er:

Does the router have the latest (coloured green) EE firmware?

What a very interesting question!

In reply to a post by RobertoS:

In reply to a post by E7er:

Does the router have the latest (coloured green) EE firmware?

What a very interesting question!

I guess you've not seen this thread:
http://forums.thinkbroadband.com/freeserve/4176148-o...

In reply to a post by danjourno:

Its not a wiring issue because video and files download fast and smoothly.
It may be a noise issue but ping tests show quite a smooth connection.

I've asked the client to try out their old Orange provided Netgear router and see if its any better.

Thanks for your reply.

Hi, There is reference to Internet telephony on the EE Bright Box router Port Triggers page under NAT > Port Triggers�

Port Triggers
Some applications require multiple connections, such as Internet gaming, video conferencing, Internet telephony and others. These applications don't always work when Network Address Translation (NAT) is enabled. If you need to run applications that require multiple connections, specify the port normally associated with an application in the "Trigger Port" field, select the protocol type as TCP or UDP, then enter the public ports associated with the trigger port to open them for inbound traffic.
Note: The range of the Trigger Ports is from 1 to 65535.