Hi, I'm new.
Using Adsl2+ on Plusnet. Long ways away from the exchange where low snr and high attenuation are simply the norm.
I am using a TD-W8970 as a modem plugged in to a ADSL faceplate on an NTE5 mastersocket (BT logo but not openreach logo) There is one phone plugged in to the phone socket on the faceplate, a panasonic kx-tg8521
I have been looking at some connection issues as of late. I've noticed that I become disconnected when I make or receive phonecalls, after which it is difficult to resync. I have noticed the modem finds it easier to resync if the phone is unplugged from the faceplate. I then noticed that even plugging it back in (without making or receiving calls) lowered the snr margin.
Any ideas as to why this could be happening? Is there anything I can do about it?
I get an snr margin of 6dB with the phone unplugged
This drops to 5-5.2dB with the phone plugged in
If I "pick up" the phone to get a dial tone, this drops further to a minimum of 4dB
I dare not make a call