You mean both of the 2 devices are faulty...
The issues identified are:
1) The 2.4 Ghz network disappears ie a network scan will no longer show it. Only a reboot fixes.
2) Even with a full signal, clients connected to 5 Ghz (it seems more likely) will on occasion just stop working until disconnected/connected
I have had 2 HH5As at home and 1 HH5A at work, all 3 have never exhibited this behaviour. So yes, if the user is seeing this on 2 devices, they have been very unfortunate and the device is likely to be faulty. This behaviour is not standard and not representative of the HH5A.
If we are to assume that all HH5As have the WiFi network disappearing all together and the WiFi connection dropping even with full signal, I think we would see a lot of complaints and BT would have some serious issues as an ISP.
Also, on the 3 HH5As I have used, using a modem has not been necessary to alleviate the load...
Edited by ukhardy07 (Mon 04-Apr-16 12:38:20)