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Standard User planetf1
(experienced) Thu 24-Mar-16 10:22:06
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BT HomeHub 5 model A vs model B


[link to this post]
 
I've having some wifi challenges with the BT HH 5 Mod.a. Out of interest does the Mod.b tend to be better? [I'm seperately looking into purchasing a "proper" router ;-) ]
Standard User BatBoy
(sensei) Fri 25-Mar-16 09:11:58
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Re: BT HomeHub 5 model A vs model B


[re: planetf1] [link to this post]
 
I just disconnected my Type B as it's unstable.

What wireless problems are you having?
Standard User planetf1
(experienced) Sun 03-Apr-16 17:42:36
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Re: BT HomeHub 5 model A vs model B


[re: BatBoy] [link to this post]
 
Sigh... I've been having issues with my Mod.A both at home and mum's. Additionally visitors have struggled with my wifi too.

I was hoping I might be able to get the latest Mod.A software update (still waiting) or try a Mod B (but they shopped a HH4.. though have called me back to discuss) but tbh I think I'm getting past the pain point of just getting on and trying an alternative router - currently awaiting a TP-Link Archer VR900 which seemed a good balance of capability/price


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Standard User ukhardy07
(knowledge is power) Sun 03-Apr-16 19:36:56
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Re: BT HomeHub 5 model A vs model B


[re: planetf1] [link to this post]
 
What issues are you having? I have HH5 Type A with approximately 20 to 30 wireless devices connected at any time, it's working well.

Nothing connects over ethernet.

I have had issues but changing settings resolved them for me, maybe I can help if you give more info.

Range of the HH5 is far better than a two year old £120 (at the time) netgear router I own.

I have firmware version 4.7.5.1.83.8.204.1.11

Edited by ukhardy07 (Sun 03-Apr-16 19:39:06)

Standard User planetf1
(experienced) Mon 04-Apr-16 07:19:10
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Re: BT HomeHub 5 model A vs model B


[re: ukhardy07] [link to this post]
 
Hi. Thanks for offering smile

My main problems are:
* the 2.4 Ghz network disappears ie a network scan will no longer show it. This *may* have been addressed by splitting the 2.4/5Ghz networks - though in doing so it affects client roaming behaviour so I switched clients to 5 Ghz only. The fact there's no clients connected may just hide the issue. Only a reboot fixes. I have also tried limiting 2.4 to 150 Mbps but this makes no difference
* Even with a full signal, clients connected to 5 Ghz (it seems more likely) will on occasion just stop working until disconnected/connected
* I've seen this behaviour at 2 locations running a HH5a with that firmware
* I see this with multiple devices including those of friends visiting
* A full reset hasn't helped.

I'm going to discuss with BT some more. I have also got a TP-Link VR900 arriving this week from amazon - 30 day return. More than likely I'll keep it if the issue does not then occur
Standard User BatBoy
(sensei) Mon 04-Apr-16 07:41:26
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Re: BT HomeHub 5 model A vs model B


[re: planetf1] [link to this post]
 
The fix for the disappearing channel is to set the wifi to a known channel rather than leaving it on smart wireless. You should do a wifi survey to find the best channel.
Standard User planetf1
(experienced) Mon 04-Apr-16 09:07:59
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Re: BT HomeHub 5 model A vs model B


[re: BatBoy] [link to this post]
 
Ah of course, yes I did try that too - in fact I used manual setting for a long time, only putting back to auto when trying to debug the issue smile

It IS a busy 2.4 Ghz network here, I'm at the top of an estate/small town, estate, so pick up rather a few SSIDs (though many routers now advertise multiple of course).

I have 2 further actions underway
a) followup my issues with BT (see if I can get HH5b to try, and/or sw update for HH5a)
b) The tp-link archer VR900. Didn't really want to spend an extra £100 but seems the best combo of decent vdsl2 model+wifi, without the AC2600 premium (£200) or smaller cost savings (no beamforming etc).
Standard User BatBoy
(sensei) Mon 04-Apr-16 09:17:51
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Re: BT HomeHub 5 model A vs model B


[re: planetf1] [link to this post]
 
Have you tried front-ending the HH5A with a Huawei HG612 modem? That takes the load off the HH5A so it can concentrate on routing and wifi.
Standard User ukhardy07
(knowledge is power) Mon 04-Apr-16 11:21:16
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Re: BT HomeHub 5 model A vs model B


[re: planetf1] [link to this post]
 
My main problems are:
* the 2.4 Ghz network disappears ie a network scan will no longer show it. This *may* have been addressed by splitting the 2.4/5Ghz networks - though in doing so it affects client roaming behaviour so I switched clients to 5 Ghz only. The fact there's no clients connected may just hide the issue. Only a reboot fixes. I have also tried limiting 2.4 to 150 Mbps but this makes no difference

Which firmware version? I do not see this, never have. Smart wireless or not... I have 26 WiFi networks detected by Inssider where I live (London), and I have a new build block of flats next door so I get tonnes of networks in my area. This behaviour is not normal.

* Even with a full signal, clients connected to 5 Ghz (it seems more likely) will on occasion just stop working until disconnected/connected


Try using channel 100, fixed channel. This can output more power on 5Ghz. Again this behaviour is not normal though.


* I've seen this behaviour at 2 locations running a HH5a with that firmware

I have HH5A in 2 locations, mine does not exhibit this behaviour. I keep them on 24/7.

* I see this with multiple devices including those of friends visiting

I have a minimum of 10 devices connected often up to 30 devices online, that is work phones, personal phones, 3 Sky boxes, multiple consoles, printers, apple tvs etc.

Overall sounds like a faulty router, or you are stuck on very old firmware. Worth noting the HH5A only seems to get firmware updates when no settings are changed, else mine does not update. When I get the device, I don't touch any settings for the first 2 weeks, not even the SSID. It then updates to latest firmware, I then make the changes.

Can you confirm the firmware version, although I must stress this is not normal behaviour and is not representative of the HH5A. I would push BT for a replacement.

Things to try, and how my setup is.
2.4Ghz network, fixed to channel 1, 6 or 11.
5Ghz network fixed to channel 100.
Smart wireless disabled.
UPNP Extended security disabled (causes issues)
Smart Setup Disabled.

If you still have issues with the above you have a faulty device.

I use the HH5A as a modem and router in one, works fine under very heavy load. I would be losing my mind with those issues described. I'm almost certain it's faulty the device given my experiences are nothing like this.

EDIT: If all you are trying to get to, is a device which lets users connect, without drop outs regularly and nothing super fancy ie QOS, then the HH5 should be fine and you should not need to buy your own router.

Edited by ukhardy07 (Mon 04-Apr-16 11:44:41)

Standard User ukhardy07
(knowledge is power) Mon 04-Apr-16 11:46:28
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Re: BT HomeHub 5 model A vs model B


[re: BatBoy] [link to this post]
 
That should not be necessary... From the sounds of it the user does not want anything fancy, just a wifi network which lets them connect. The HH5A should do this just fine in standard mode... It does sound like a faulty device given it affects both 5ghz and 2.4 ghz bands.
Standard User BatBoy
(sensei) Mon 04-Apr-16 12:08:52
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Re: BT HomeHub 5 model A vs model B


[re: ukhardy07] [link to this post]
 
You mean both of the 2 devices are faulty...
Standard User ukhardy07
(knowledge is power) Mon 04-Apr-16 12:38:01
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Re: BT HomeHub 5 model A vs model B


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
You mean both of the 2 devices are faulty...


The issues identified are:
1) The 2.4 Ghz network disappears ie a network scan will no longer show it. Only a reboot fixes.

2) Even with a full signal, clients connected to 5 Ghz (it seems more likely) will on occasion just stop working until disconnected/connected

I have had 2 HH5As at home and 1 HH5A at work, all 3 have never exhibited this behaviour. So yes, if the user is seeing this on 2 devices, they have been very unfortunate and the device is likely to be faulty. This behaviour is not standard and not representative of the HH5A.

If we are to assume that all HH5As have the WiFi network disappearing all together and the WiFi connection dropping even with full signal, I think we would see a lot of complaints and BT would have some serious issues as an ISP.

Also, on the 3 HH5As I have used, using a modem has not been necessary to alleviate the load...

Edited by ukhardy07 (Mon 04-Apr-16 12:38:20)

Standard User planetf1
(experienced) Tue 05-Apr-16 14:53:52
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Re: BT HomeHub 5 model A vs model B


[re: ukhardy07] [link to this post]
 
Clearly unlucky frown

The 2.4Ghz disappearance has been verified with 2 hubs, multiple clients, and with someone else at my property. However both were on backlevel sw (june 2015) so current sw may be the answer. The 5Ghz challenges may..be down to 5Ghz coverage

Just to update you guys on status... I'm waiting for a response back from BT (be it software update or replacement HH 5a/b). In the meantime I opted to order a TP-link archer VR900 which I'm evaluating (30 day return), and will let the DSL line stabalize wrt DLM for a few days/week, so no more experiments. If I do go back I'll likely focus on using the HG612 as modem again just to make it safer to experiment with other changes to the router without invoking DLM.


I posted my first thoughts on the VR900 to another thread - http://forums.thinkbroadband.com/dslrouter/t/4474960...
Standard User ukhardy07
(knowledge is power) Wed 06-Apr-16 17:46:33
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Re: BT HomeHub 5 model A vs model B


[re: planetf1] [link to this post]
 
I am just thinking, perhaps you do not even have the firmware from 2015 which was designed to solve the reboots and wifi drop outs.

http://www.ispreview.co.uk/index.php/2015/02/uk-isp-...

If you literally got the HomeHub out the box and immediately changed settings, there is a strong likelihood new firmware would not have been applied.

Can I check, do you run the HH5A with all default settings? I know with mine, it never gets firmware upgrades since I changed settings such as the SSID, Channel Smart setup and some others. I have been unable to pinpoint which settings have stopped me getting the firmware updates, and every so often I leave the HH5A for a month or so with all factory settings, it then gets a firmware upgrade.

Are you by any chance on 4.7.5.1.83.8.204 firmware, this ones got known issues with WiFi dropping out if a configuration change is not remotely applied?

Edited by ukhardy07 (Wed 06-Apr-16 17:51:35)

Standard User planetf1
(experienced) Thu 07-Apr-16 08:30:35
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Re: BT HomeHub 5 model A vs model B


[re: ukhardy07] [link to this post]
 
Yes, I was still using *204, though since the config change is likely hidden one it's hard to say whether that first fix was one I had.

A good tip on leaving the HH5A with no config changes. No I didn't ever do that, I'd change the SSID at a minimum, usually had some static IPs, configure DDNS. Not much else (it's limited anyway). The problem description fits though.

That being said I'm going to leave the new TPlink VR900 in-situ for now. It seems totally stable (only been in 3 days) and wifi coverage is MUCH better, and wireless performance is totally stable/consistent
Standard User epyon
(experienced) Mon 11-Apr-16 20:35:39
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Re: BT HomeHub 5 model A vs model B


[re: planetf1] [link to this post]
 
Just ordered BT again hope i get a stable router lol

i guess they are still shipping HH5A or only Bs now?

BT Infinity 2 - 80/20
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Standard User BatBoy
(sensei) Mon 11-Apr-16 20:36:54
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Re: BT HomeHub 5 model A vs model B


[re: epyon] [link to this post]
 
A's and B's wink
Standard User ukhardy07
(knowledge is power) Mon 11-Apr-16 20:54:00
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Re: BT HomeHub 5 model A vs model B


[re: epyon] [link to this post]
 
I got a type A in December 2015 and a Type A 3 weeks ago.

I think you'll be fine smile
Standard User EddyTheDog
(regular) Mon 11-Apr-16 21:12:29
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Re: BT HomeHub 5 model A vs model B


[re: epyon] [link to this post]
 
Joined BT in october 2015 and got a type B.
Standard User BatBoy
(sensei) Mon 11-Apr-16 21:13:51
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Re: BT HomeHub 5 model A vs model B


[re: EddyTheDog] [link to this post]
 
Are you on a Huawei cabinet?
Standard User EddyTheDog
(regular) Mon 11-Apr-16 22:27:48
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Re: BT HomeHub 5 model A vs model B


[re: BatBoy] [link to this post]
 
Yeah I should have perhaps pointed out it's on FTTP..
Standard User BatBoy
(sensei) Mon 11-Apr-16 22:31:51
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Re: BT HomeHub 5 model A vs model B


[re: EddyTheDog] [link to this post]
 
smile
Standard User alext05
(committed) Tue 12-Apr-16 19:13:16
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Re: BT HomeHub 5 model A vs model B


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
I just disconnected my Type B as it's unstable.


Can you elaborate a bit more on this.

I joined BT about a month ago and although the speed is fine and my usage is not affected much I have noticed that my HH5 Type B reboots every now and then, sometimes even every day or two, which I thought is odd.

I spoke to BT and they did a remote test that apparently came back red saying that there is internal damage. They sent me a new router now, which is Type A.

I haven't tested Type A yet as only received today but curious what you meant under your Type B not being stable.

Perhaps we experienced the same issues at the same time, as my HH5 rebooted itself 4 times between 22 and 24 March.

Edited by alext05 (Tue 12-Apr-16 19:13:55)

Standard User BatBoy
(sensei) Tue 12-Apr-16 19:27:52
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Re: BT HomeHub 5 model A vs model B


[re: alext05] [link to this post]
 
In reply to a post by alext05:
In reply to a post by BatBoy:
I just disconnected my Type B as it's unstable.


Can you elaborate a bit more on this.
It was rebooting every day. Then I realised I had turned the wireless off which always used to cause problems like this, so I turned wireless back on and it was fine after that.
Standard User alext05
(committed) Tue 12-Apr-16 19:36:27
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Re: BT HomeHub 5 model A vs model B


[re: BatBoy] [link to this post]
 
Ok, thanks. I'll replace mine with Type A and see how I get on with it before sending Type B back.
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