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I'm with plusnet I have fibre broadband, I was using an older model tp-link router & this connects fine. But I cannot get on line with my new TP-Link C3200. Both Plusnet & TPLink are stumped. Can someone with more knowledge than me help me trouble shoot it please? I'm desperate, I've spent hours on this. Thank you
Annie
This is the router
http://uk.tp-link.com/products/details/Archer-C3200....
https://www.amazon.co.uk/gp/product/B0141JYDEO/ref=o...
Edited by deleted (Thu 28-Apr-16 11:16:55)
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I think this is a router and needs a modem
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It is connected to a modem, bt openreach modem
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Register (or login) on our website and you will not see this ad.
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So what have you tried?
LAN1 modem to WAN on the router
PPPOE connection
Username: [email protected]
Password: BT
?
Oh hang on, you're with Plusnet. Plusnet credentials then
Edited by deleted (Thu 28-Apr-16 12:23:59)
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yep done that & tried setting it up manually
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Have you tried a different ethernet cable between the modem and the router?
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I'm using the same ethernet cables between the old router & modem as I am on the new router it isn't the issue.
I'll just wait for someone who has greater knowledge of this router than I to come along thanks for your help 
Edited by deleted (Thu 28-Apr-16 12:56:51)
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You haven't forgotten the format of the login username for Plusnet have you? I did a couple of times when changing routers.
[email protected] IIRC.
Also it's a PTM connection.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59546/15321kbps @ 600m. - BQM
Edited by RobertoS (Thu 28-Apr-16 14:48:18)
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No I've checked it & checked with plusnet. I have all the settings saved in a notepad thing & screengrabs of all my settings in the old tp link router
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PTM connection? plusnet are insisting it is PPPoE. Is that the problem then?
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Already watched it & tp link rep has tried troubleshooting it with me too
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Would it be easy to get a new replacement for the AC3200?
plusnet user
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no
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PTM connection? plusnet are insisting it is PPPoE. Is that the problem then? No the modem has the PTM connection. The rowter uses PPPOE.
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is the c3200 new....Need to rma it to try a replacement...or try it on a friends/neighbours modem
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