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A single disconnection/reconnection will cause no problem at all. I forget the exact number it is happy with, but it is a few in any single hour, Possibly a rolling hour, I don’t know.
Having said that, it isn’t something I would risk for more than a single hour in 24.
But banding does normally take ages to clear, I’m afraid.
So, a couple of weeks on after switching to the BT hub as suggested and yesterday it felt like the DLM gods shone upon me and my sync speeds went to to the max attainable of 50 down and 14 up (was very pleased). Unfortunately we had a sparky round who switched the power off (just once) at this point I was worried that it would affect it, but the speed actually increased to 51mbps down and 14 up.
The line seemed really stable, at around midnight last night it reset again with the same stats so there’s me thinking that everything was absolutely fine - only me to check it again this morning and it’s back to 40mbps / 10 up. Surely DLM wouldn’t do such a sharp decrease and rather gradually bring it down instead?
Stats below from last night and this morning, very confused!
Yesterday morning: https://ibb.co/gPRzu7
This morning: https://ibb.co/eoUV1n
What could be the cause of this? Because it was running absolutely fine yesterday and can’t understand how when it resyncs at the same rate if there’s an issue?
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The exact 40/10 is odd since that suggests you've been shuffled onto the 40/10 product.
There is another hint of this in that there is now spare noise margin indicating modem thinks it can go faster. If after the next restart of the hub the 40/10 remains and you have noise margins above 6dB (i.e. there is some spare) then a speed cap for a 40/10 is likely to have been imposed.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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The exact 40/10 is odd since that suggests you've been shuffled onto the 40/10 product.
There is another hint of this in that there is now spare noise margin indicating modem thinks it can go faster. If after the next restart of the hub the 40/10 remains and you have noise margins above 6dB (i.e. there is some spare) then a speed cap for a 40/10 is likely to have been imposed.
Further to this, the IP address is the same as it was at the 50mbps speed which is very perculiar. Why would I have been shifted to this product when I pay for 52 and can clearly achieve it? If not anything in between the 40 and 50mbps should suffice on the 52 product? I don’t believe my line is long enough to be downgraded, especially when DSL checker reckons I can reach 61! Do you reckon it’s an internal issue for customer services?
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Without access to DLM logs and order logs between BT and Openreach impossible to say more than it looks you are now on 40/10 service.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Without access to DLM logs and order logs between BT and Openreach impossible to say more than it looks you are now on 40/10 service.
Cheers as always for your help Andrew, I never would have thought of that at all!
My BT account still states 52 package, but it’s so exact that I think I would be inclined to agree with you. What would the best course of action be here to get this changed?
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Its let modem sit for a day or so, and do a resync to check if anything changes and then pester.
The DLM may have applied banding and it just so happens it picked 40/10 but I'd lean towards an oddity with the product
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Its let modem sit for a day or so, and do a resync to check if anything changes and then pester.
The DLM may have applied banding and it just so happens it picked 40/10 but I'd lean towards an oddity with the product
Will do, it did sit at 40/10 for about two weeks until this happened suddenly yesterday, but if I was capped I doubt it would demote me down to 40/10 straight from 50?
Seems a bit odd to me!
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Its let modem sit for a day or so, and do a resync to check if anything changes and then pester.
The DLM may have applied banding and it just so happens it picked 40/10 but I'd lean towards an oddity with the product
So it did a resync last night and is still standing at 40/10. How would I go about talking about this to BT? I had a chat with a customer service advisor yesterday who just gave me the usual talk about how it’s within the minimum guaranteed speeds so there’s nothing they can do, and that they “never cap their customers” but I have a feeling you might be right about the 40/10 situation. Any help on how to word this to get it properly looked into would be amazing!
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No magic words for dealing with retail beyond eventually finding someone who understands
As for the no capping, the DLM system does have a banding system, retailers have no control over that.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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No magic words for dealing with retail beyond eventually finding someone who understands
As for the no capping, the DLM system does have a banding system, retailers have no control over that.
Thought as much! So I got home from work today, back up to 50 down/14 up and a 6db upstream and a 5.9db downstream... what on earth?! Starting to think this could well be a line issue after all, either that or weather conditions?
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