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Standard User Malwaremike
(committed) Thu 07-Mar-19 11:34:26
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Re: HG612 ADSL to VDSL


[re: Realalemadrid] [link to this post]
 
Same thing happened to me in November, PN told me I had been switched to FTTC but only ADSL was still available. Called them up and was told actual switch depends on whenever BT is in the area to connect in cabinet, probably the next week (fair enough, I wouldn't expect them to dash to every connection). Still on ADSL so I called again the next week, PN adviser said BT told them their techie had been delayed so it would be done the following Tuesday -- and so it was. The changeover was automatic, I had installed PN's supplied Hub One.

Suggest you give them another 10-12 days. At least you've got BB in the meantime, as I had. By the way, there's an excellent guide to setting up HH6 for PN in the PN forums.
Standard User Earlgrey
(newbie) Thu 07-Mar-19 12:11:09
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Re: HG612 ADSL to VDSL


[re: Realalemadrid] [link to this post]
 
I think it hasn't gone through correctly, the checker did say there was an order to complete by 6 march which has gone from it now.

there's a REIN problem with the line and on one engineer visit i think they swapped the pair over. when the changeover happened it was hammering it down with rain, I'm wondering if the engineer rushed to get out of the rain (cant blame him & if the swap wasn't tagged he might not have known) and swapped the wrong pair over.

Plusnets systems would think it was on FTTC so wouldn't acknowledge an ADSL connection but the ADSL link would still be open. Hence no internet access despite the connection being established.

I'm not at home, but the line stats i remember from this morning are;

Mode: ADSL2+
Traffic Type: ATM
DSL Sync Status: Connected
DSL uptime: 0
Channel type:

Attainable rate: 3200 down 1000 up
Standard User Realalemadrid
(member) Thu 07-Mar-19 16:06:52
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Re: HG612 ADSL to VDSL


[re: Earlgrey] [link to this post]
 
Looks like the problem could be that wrong pair has been linked to the FTTC cab. Do PlusNet see a connection in sync at their end? It will need an engineer visit to sort it out.


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Standard User Earlgrey
(newbie) Thu 07-Mar-19 16:16:48
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Re: HG612 ADSL to VDSL


[re: Realalemadrid] [link to this post]
 
its looking quite likely. Rang them earlier, they can see a connection in sync at their end, Showing a sync speed of 69mbps down. I'm going to have to persuade them to send an engineer out before the weekend somehow.
Standard User Earlgrey
(newbie) Fri 08-Mar-19 13:00:00
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Re: HG612 ADSL to VDSL


[re: Earlgrey] [link to this post]
 
After convincing plusnet that a HG612, BT smarthub and a borrowed brand new Draytek 2862n all work on VDSL. They finally managed to find there was a fault with the pairs on the line and forward to openreach to investigate. The connection has just been fixed looking at all the alerts from IOT gear coming through to my phone.

Thank you all for the advice and assistance.
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